Loan Servicing Specialist

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!  

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.

At PGIM, You Can!

What you will do

Working on an initial 12 month fixed term basis, PGIM Ireland are seeking to hire a Loan Servicing Specialist for PGIM Real Estate Loan Services who are responsible for the servicing and asset management of commercial loans originated by PGIM Real Estate (PGIM RE). 

What you can expect

• Processing loan disbursements (Reserves, expenses, suspense)
• Cash Processing on Domestic and International Portfolios
• Mailbox management, tasking and managing day to day borrower enquiries
• Cash management file uploads
• Loan document research and borrower education
• Borrower calls: incoming and outgoing
• Preparation of borrower statements, loan histories, amortization schedules
• Proactively communicate issues to relevant stakeholders
• Collaborate with other PGIM RELS teams on cases
• Lead and manage special projects as assigned, as well as propose and drive process enhancements and automation
• Cultivate both internal and external relationships to ensure proper service levels are achieved for each portfolio function
• Review policies and procedures and ensure consistency across the regions

What you will bring

• Prior commercial mortgage/real estate/finance experience or relevant educational background
• Prior loan servicing/asset management experience, a plus but not mandatory
• Strong financial services acumen and background – including the analysis of financial statements, business plans, tenancy schedules etc.
• Ability to analyze data and the underlying drivers of results
• Ability to manage multiple responsibilities under challenging time frames
• Strong organizational, analytical and problem-solving skills
• Strong interpersonal skills with an ability to work collaboratively with various counterparts
• Self-motivated, proactive, detail oriented, highly organized and exceptional time management

What will set you apart?

• Strong Microsoft Excel skills.  Ability to work with Power BI a plus.
• Working knowledge of commercial loans, a plus
• Prior experience of Blocked/Charged accounts or KYC/AML a plus
• Background knowledge of electronic banking and treasury methods, a plus

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.*

What we offer you

• Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.
• Annual Leave of 23 days at full pay.
• Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.
• Annual Bonus Programme & Shop LK Vouchers: Along with an annual bonus employees are rewarded with Shop LK vouchers which are paid tax free.
• Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.
• Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.