Customer Experience & Support (1)

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Equity Compensation Consultant serves as a trusted guide to employee shareholders by delivering personalized education, financial wellness conversations, and support across a wide range of equity compensation plans, including Restricted Stock Units (RSUs), Stock Options, Performance Share Units (PSUs), Stock Appreciation Rights (SARs), and Employee Stock Purchase Plans (ESPPs). This role helps participants understand, access, and maximize the value of their equity compensation while connecting equity benefits to broader financial wellness goals.

As part of a rapidly growing and evolving team, the Equity Compensation Consultant builds meaningful relationships with shareholders by combining exceptional service with a proactive, consultative approach. Success in this role requires a motivated, growth-oriented professional who identifies opportunities to deepen participant engagement, expands awareness of Empower's financial solutions, and delivers an exceptional shareholder experience while contributing to the continued growth of the business.

The core business hours for the Equity Stock Plan Services team are 8am – 8pm EST. Candidates must be able to work shifts between those hours.

What You Will Do

Serve as the primary point of contact for employee shareholders by delivering exceptional service through inbound phone interactions and proactive follow-up.
Build trusted relationships with shareholders through personalized education, financial wellness conversations, and ongoing support that fosters long-term engagement.
Educate participants on equity compensation plans, including Restricted Stock Units (RSUs), Non-Qualified Stock Options (NSOs), Incentive Stock Options (ISOs), Performance Share Units (PSUs), Stock Appreciation Rights (SARs), and Employee Stock Purchase Plans (ESPPs).
Help participants understand equity award vesting, taxation, exercise and sale transactions, enrollment processes, and available digital tools.
Conduct meaningful financial wellness conversations that uncover participant needs and connect equity compensation benefits to broader financial goals.
Recognize opportunities to introduce participants to additional Empower financial planning and wealth management resources, facilitating warm handoffs to the appropriate specialists when additional guidance may benefit the participant.
Take ownership of participant inquiries from initial contact through resolution, coordinating with internal business partners to ensure timely, accurate, and seamless outcomes.
Support equity-related transactions including account setup, ESPP enrollment, stock option exercises, restricted stock transactions, trade execution support, and account servicing.
Demonstrate care, competence, character, and compassion in every participant interaction while delivering an exceptional shareholder experience.
Maintain accurate participant records and documentation in accordance with FINRA, SEC, company policies, and quality standards.
Stay informed on equity compensation trends, financial markets, tax considerations, and regulatory developments affecting stock plan participants.
Proactively identify opportunities to improve participant engagement, enhance the client experience, and contribute to business growth through consultative relationship management.
Serve as a positive team contributor by mentoring peers, sharing knowledge, and fostering a collaborative, high-performing environment.
Adapt to changing business priorities while maintaining professionalism, flexibility, and a commitment to continuous improvement.
Perform other duties as assigned in support of departmental and organizational objectives.

What You Will Bring

Bachelor's degree or an equivalent combination of education and professional experience
FINRA Series 7 license required
FINRA Series 63 license required
FINRA Series 65 or Series 66 required
FINRA Fingerprinting required
Minimum of one to two years of experience in equity compensation, stock plan administration, financial services, wealth management, brokerage operations, or a related client-facing financial services role
Certified Equity Professional (CEP®) Level 1 required or obtained within six to twelve months of hire
Strong knowledge of equity compensation plans, including RSUs, NSOs, ISOs, PSUs, SARs, and ESPPs
Understanding of participant-level tax implications associated with equity compensation
Strong knowledge of financial wellness concepts and the ability to connect equity education to broader financial planning principles
Demonstrated consultative relationship management skills with the ability to build trust, uncover participant needs, and identify opportunities to deepen client engagement
Self-motivated, results-oriented professional with a proactive approach to participant outreach, follow-through, and relationship development
Experience balancing exceptional client service with business development or client growth objectives within a financial services environment
Experience using CRM systems, stock plan administration platforms, Microsoft Office Suite, and reporting tools
Excellent communication, relationship management, and problem-solving skills with the ability to explain complex financial concepts in a clear and engaging manner
Strong attention to detail, organizational skills, and commitment to regulatory compliance
Demonstrated professionalism, dependability, integrity, and ethical conduct
Ability to thrive in a fast-paced, evolving environment while managing multiple priorities

What Will Set You Apart

MBA or other advanced degree
Experience working in stock plan administration, equity compensation consulting, or a financial services contact center supporting stock plan participants
Experience supporting publicly traded company equity compensation programs
Knowledge of executive equity compensation, Rule 144 transactions, Section 16 insider requirements, or other advanced equity compensation concepts
Experience using stock plan administration platforms
Demonstrated success strengthening client relationships through proactive outreach and consultative financial conversations
Entrepreneurial mindset with a passion for continuous improvement, relationship building, and delivering exceptional client and business outcomes
Passion for improving financial literacy and helping participants maximize the value of their equity compensation

#LI-Remote

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$59,700.00 - $84,300.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

09-12-2026

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