Who We Are
Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte!
Our enablement organization is expanding, and we’re seeking a dynamic Senior Operations Enablement Manager to lead a newly created team dedicated to supporting post-sales functions. Reporting to the Sr. Director of Customer Success Operations & Analytics, this role presents an exciting opportunity to spearhead the creation, execution, and facilitation of onboarding programs for our Customer Advisory Services (CAS) organization. The “CAS” organization encompasses Renewals, Customer Success, Support, Onboarding, and Customer Experience teams.
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So, what will this Senior Operations Enablement Manager DO, exactly? So glad you asked! Our post-sales organization has been steadily growing and we’d like to bring even more focus to the programs surrounding onboarding new and existing employees, supporting and educating our teams on product launches/system changes/process changes, while also helping improve cultural awareness and organizational connectedness. This means supporting our teams that drive customer adoption, customer retention, and customer satisfaction while driving the creation and continuous improvement of a world-class enablement strategy.
Develop Enablement Roadmap:
- Lead the development of an enablement roadmap for the post-sales organization with partnership from leadership
- Build strong relationships with key leaders within post-sales, fostering collaboration and alignment.
Team Management:
- Manage a team of enablement analysts, ensuring effective execution of the enablement strategy.
- Identify and develop internal subject matter experts to support the onboarding program.
Onboarding Strategy:
- Develop a comprehensive onboarding strategy for each post-sales function with measurable outcomes → ensuring consistent collateral across CAS
- Facilitate, coordinate, and manage onboarding sessions for new hires, tracking outcomes and reducing ramp time.
Cross-functional Collaboration:
- Partner with cross-functional stakeholders, including sales enablement, product, and marketing, to analyze training needs CAS.
- Develop specialized content to address team training requirements.
Learning Experience Development:
- Deliver engaging learning experiences using various mediums, such as live classroom training, online/on-demand tutorials, and videos.
- Build and manage training courses within our internal learning management system.
Reporting and Dashboards:
- Prepare ongoing reports and dashboards linking onboarding efforts with ramp time, satisfaction, knowledge comprehension, and skill certification providing insights and findings to key audiences
Communication Strategy:
- Develop a communication strategy to highlight changes to systems, processes, and reporting across the post-sales organization to ensure alignment and success across the organization
- Emphasize cross-functional impacts through effective communication channels.
Support for Product Launches and Releases:
- Facilitate training and learning experiences to support product launches, collaborating closely with Sales Enablement, Product, and Product Marketing teams.
- Enhancing Cultural Awareness and Connectedness:
- Partner with the People team to develop initiatives to enhance cultural awareness within the post-sales organization, fostering a sense of belonging and inclusivity.
- Implement strategies to reduce organizational silos, improve employee connectedness, engagement, and overall satisfaction.
Perks*
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Remote and hybrid work options, plus lunch in the office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Unlimited access to LinkedIn Learning
- Employee resource groups
- Stock options
- Opportunities for team and company-wide get togethers!
*perks may vary based on eligibility
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