Full-Time

Senior Operations Enablement Manager

AuditBoard

AuditBoard

501-1,000 employees

Audit, risk, and compliance management platform

Fintech

Senior

Remote in USA

Required Skills
Sales
Communications
Management
Salesforce
Marketing
Requirements
  • 8+ years of professional experience managing cross-functional programs simultaneously for customer-facing SaaS functions
  • 3+ years of experience leading cradle-to-grave organizational initiatives
  • Strong verbal and written communication skills
  • Ability to develop and maintain relationships with cross-functional stakeholders
  • Illustrated success in conducting gap analysis
  • Understanding of training best practices and experience developing and facilitating training
  • Sales training and enablement experience preferred
  • Excellent knowledge of post-sales processes, best practices, and popular tools leveraged by sales and post-sales teams
  • High adaptability and ability to manage multiple and competing priorities
  • Proven experience fostering a positive and inclusive organizational culture
  • Proficiency using the Google suite of products, project management software, sales management software (e.g. Salesforce and GONG), and learning management systems or LMS
Responsibilities
  • Lead the development of an enablement roadmap for the post-sales organization with partnership from leadership
  • Build strong relationships with key leaders within post-sales, fostering collaboration and alignment
  • Manage a team of enablement analysts, ensuring effective execution of the enablement strategy
  • Identify and develop internal subject matter experts to support the onboarding program
  • Develop a comprehensive onboarding strategy for each post-sales function with measurable outcomes
  • Facilitate, coordinate, and manage onboarding sessions for new hires, tracking outcomes and reducing ramp time
  • Partner with cross-functional stakeholders to analyze training needs within the CAS
  • Deliver engaging learning experiences using various mediums, such as live classroom training, online/on-demand tutorials, and videos
  • Build and manage training courses within the internal learning management system
  • Prepare ongoing reports and dashboards linking onboarding efforts with ramp time, satisfaction, knowledge comprehension, and skill certification
  • Develop a communication strategy to highlight changes to systems, processes, and reporting across the post-sales organization
  • Facilitate training and learning experiences to support product launches, collaborating closely with Sales Enablement, Product, and Product Marketing teams
  • Partner with the People team to develop initiatives to enhance cultural awareness within the post-sales organization, fostering a sense of belonging and inclusivity
  • Implement strategies to reduce organizational silos, improve employee connectedness, engagement, and overall satisfaction

AuditBoard stands out as a leading workplace due to its commitment to fostering a modern, interconnected platform that actively involves all team members in managing audit, risk, and compliance. The company's competitive advantage lies in its ability to anticipate and adapt to the ever-evolving risk landscape, thereby facilitating superior strategic decision-making. Its industry leadership is evident in its unique approach to seamlessly connect teams, stakeholders, data, and processes, enabling it to stay ahead of increasing risk demands.

Company Stage

Series B

Total Funding

$76.3M

Headquarters

Cerritos, California

Founded

2014

Growth & Insights
Headcount

6 month growth

4%

1 year growth

23%

2 year growth

71%