Facebook pixel

Telemedicine Operations Specialist
Posted on 2/2/2022
San Francisco, CA, USA
Experience Level
Desired Skills
  • Impact-Driven - You're deeply mission-driven, and you think there's more to life than software that enables puppy ears to be superimposed in photos. (Although we concede those are cute.)
  • A Problem Solver - You love breaking down highly complex problems into their easily explainable building blocks
  • Detail-Oriented - You have exceptional organizational and analytical skills; you enjoy diving into operational processes
  • Scrappy - You're a hustler who will get your hands dirty and protect your builders at every turn
  • Bachelor's degree
  • Experience in operations / analytical operations function
  • Proficiency in Excel
  • Prepare and manage staffing and scheduling to ensure that a sufficient amount of staff is available to perform all required tasks
  • Assess staffing levels daily in relation to service levels
  • Monitor attendance and schedule adherence, providing direct feedback to the remote workforce as needed
  • Support business growth by partnering with WFM team to analyze schedule performance, forecast accuracy, and utilization assumptions as input to headcount planning
  • Partner with recruiting to facilitate hiring process; may require some sourcing work
  • Own NP state licensing strategy and execution to unblock business expansion
  • Build and own data pipelines and reporting related to staffing and scheduling
Desired Qualifications
  • Familiarity with scheduling or WFM software
  • Experience working with a remote workforce
  • Collaborative style and ability to work with cross functional teams
  • Proven ability to execute and drive complex operational initiatives
  • Enthusiastic, upbeat, and positive with the ability to work in a fast-paced startup environment with changing priorities

201-500 employees

Modern healthcare platform
Company mission
Forward is on a mission is to create a world where everyone has access to the best medical care available
  • Dental Insurance
  • Health Care On-Site
  • Mental Health Care
  • Vision Insurance
Company Values
  • Empathy & Empowerment
  • Impact at Scale