Web Engagement Project Specialist
Posted on 3/20/2023

5,001-10,000 employees

Chicago, IL, USA
Experience Level
  • 2-3 years experience
  • Bachelor's Degree
  • Ability to handle fast-paced, projects and demanding clients
  • Previous experience in Customer Service, Project Management and/or Technical Support of web-based content management system preferred
  • Strong understanding of web site technology and design
  • Basic understanding of HTML, CSS, and JavaScript
  • Experience working in a variety of Content Management Systems
  • Superior telephone etiquette & professional written skills a must
  • Strong problem-solving and attention to detail skills. Ability to solve problems independently and work well with various team members
  • Good analytical and troubleshooting skills
  • Ability to learn new technologies and to visualize their applications and benefits
  • Self-motivated and works independently with a keen enthusiasm for and demonstrable understanding of the Web industry and technologies
  • Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner. Must be comfortable multi-tasking
  • Communicate with all levels of internet users from basic to advanced skills
  • Highly skilled in verbal and written communication and comfortable interacting with people at all levels of client organizations
  • Responsible for serving as the primary contact on microsite implementations from the time the project has been submitted until completion
  • Communicate with clients on status and manage deadlines to meet and exceed client expectations
  • Quality assurance of implemented websites before presenting to clients
  • Diagnose and duplicate customer reported problems and manage the resolution of the problem - including ability to communicate with technical team to troubleshoot
  • Establishing and maintaining good customer relations
  • Provide on-going updates to internal and external stakeholders throughout implementation process
  • Gathering background information & elements needed to produce websites
  • Create engaging mock ups to demonstrate site and design capabilities
  • Handling client issues/concerns (e.g. billing, bugs, etc.) in a timely manner
  • Prioritize urgent client requests and escalation of issues to appropriate support resources where required
  • Serve as a liaison between Web Engagement group and other PRN divisions to ensure project is moving forward successfully
  • Participate in weekly team meetings and other client-related meetings as directed
  • Regularly making suggestions on strategies, new products & features
  • Administrative tasks, updating internal project management system
  • Assist development team with testing when required
  • Manage the implementers' day-to-day schedules and shift schedule throughout the day as necessary
  • Proactively follow up with clients for out-standing requests
  • Reports to Client Services Manager to determine additional tasks, responsibilities, and schedules