Operational Solutions Manager

Company:

Mercer

Description:

What can you expect

We are inviting Mercer Colleagues to consider and apply for a position on the Operational Solutions Team, reporting to the Head of Operational Solutions within Mercer Investment Solutions Business.

This is an exciting opportunity for a senior candidate to support one of Mercer’s largest and most rapidly-growing business areas – investment solutions. Mercer's Investment Solutions (IS) business provides sophisticated implementation and investment services to clients. The business has grown rapidly over recent years with $400bn of client assets now under management globally, c.$160bn of which is invested on behalf of international investors. Our Investor base is institutional and typically clients are DB/DC Pension Schemes, however, the business is expanding into new segments including Insurance & Wealth Management.

The role will be multi-faceted, fluid and have a heavy technology focus. It will require an individual that has a diverse background across the Asset Management/Funds Industry and is able to demonstrate a mix of skills/experience across all areas of Fund Operations, a variety of Fund Structures, Project Management and knowledge of end-to-end Product implementation and a solid understanding of regulatory and legal structures in relation to the Irish funds industry. Above all, the successful candidate will need to demonstrate a proven track record of adopting a collaborative, solutions-based approach in their previous roles.

We will count on you to:

• Independently manage complex operational projects and enhancements in a solutioning and/or implementation capacity
• Identify process enhancements and assist with the scoping, design and implementation, for both in-house developments and external vendors
• Lead operational workstreams, managing multiple operational teams, as part of larger complex projects and strategic initiatives
• Support the wider Operations Team with complex change, development and implementation of operational efficiencies and business optimization
• Take a holistic approach to initiatives being supported, understanding and considering inherent operational and reputational risks in a fund and the operational control environment required to manage these risks
• Manage key internal stakeholders including portfolio management, client service, legal & compliance, operations, finance and technology colleagues
• Manage key external stakeholders, including outsourced service providers, holding them accountable for SLAs, whilst maintaining and developing good relationships
• Work regularly across team boundaries to deliver results on Operations Team and Business initiatives, developing strong working relationships

What you need to have:

• Extensive Funds or Asset Management experience within a leading Administrator and/or Fund Manager (minimum 8 years’ experience)
• Strong organisational and project management skills
• Keen interest in adopting a solutions-based approach to work, with the confidence to test and challenge legacy processes and lead constructive discussions between multiple parties
• Take a holistic approach to and view of projects, ensuring critical decisions are considered from the perspective of all impacted stakeholders
• Confidence in decision making, managing uncertainty effectively, anticipating and resolving barriers to change and instilling Mercer philosophy and culture into all practices
• Ability to multi-task and work under pressure to deadlines
• Ability to work in a dynamic high performing team, supporting and collaborating with your team colleagues while leading, driving and managing your own tasks and projects.

What makes you stand out:

• Excellent communication and collaboration skills, the ability to work effectively and build relationships with stakeholders, at all levels, is important
• Self-starter, with the ability to work under own initiative, progress projects independently, whilst understanding the boundaries for escalation

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities.

#MercerIS

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.