Practice Manager-Atlanta
Confirmed live in the last 24 hours
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Marketing
Sales
Communications
Requirements
  • Be a brand champion that provides exceptional hospitality to patients and staff, and inspires the team to uphold high hospitality standards and our core values
  • Foster the Kindbody Community and Culture in the clinic
  • Hire and train all front desk support as volume needs
  • Ensure each patient is greeted with a warm and friendly welcome
  • Confidently manage conflict in high pressure situations
  • Develop meaningful relationships and connections with patients
  • Check patients in and out through our EMR calendar as needed
  • Ensure all patients have an intake form & insurance information on file prior to appointment starting
  • Maintain clinic reception and lobby cleanliness
  • Restock retail displays and maintain display cleanliness
  • Merchandising and inventory projects as assigned
  • Strong communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
  • Detail oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism
Responsibilities
  • The main point person and liaison to HQ; always on top of revenue activity and patient activity, providing updates to HQ as needed
  • Play a key role in driving the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations
  • Assume responsibility of managing clinic expenses to meet or exceed budget, with guidance from HQ
  • Devise strategies and plans for the clinical department according to company standards for excellent service and growth
  • Be an expert on clinic specific and company-wide operational procedures and policies
  • Seamlessly transition yourself, team, and clinic to new ways of working and processes
  • Develop and maintain schedules to ensure that all operating processes are completed
  • Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
  • Recruit employees to ensure department is staffed with qualified personnel
  • Assign cases and create schedules for all employees
  • Coordinate and supervise staff providing constructive feedback
  • Provide personnel with clinical training and opportunities for continuous development
  • Evaluate performance and discipline employees when necessary
  • Monitor compliance to legal guidelines, internal policies and quality standards
  • Responsible for executing any brand partnerships at local clinic
  • Local liaison for Business Development team in coordinating events, meetings, outreach
  • Help to organize event logistics and marketing promotions for local clinic
  • Keep record of referral programs and promotions and share with patients
  • Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
  • Manage clinic supply inventory and communicate needs to HQ
  • Maintain clear communication with HQ about overall shop operations
  • Manage event preparation & set up on an as needed basis
  • Sell packages, products and memberships
  • Other duties and projects as assigned
Desired Qualifications
  • 4+ years of operational, retail or healthcare management experience in a fast-paced, customer-focused environment, medical office is a plus
  • A passion for women's health, fertility is a plus
  • Desire to be actively involved in events & brand building
  • Experience in front desk sales
  • Experience in handling medical and insurance billing
Kindbody

501-1,000 employees

Company Overview
Kindbody operates a health and tech company intended to offer fertility services and treatments for the modern woman.
Benefits
  • Paid vacation
  • Sick time
  • PTO to vote
  • Medical, dental, vision insurance (FSA & HSA options)
  • Company-paid life insurance
  • Short Term & Long Term Disability Options
  • Paid Parental Leave
  • 401(k) plans
  • Free Peloton membership
  • Monthyl guided meditation