Full-Time
Practice Manager-Atlanta
Posted on 4/4/2023
Comprehensive fertility and reproductive healthcare provider
Mid
Atlanta, GA, USA
- Be a brand champion that provides exceptional hospitality to patients and staff, and inspires the team to uphold high hospitality standards and our core values
- Foster the Kindbody Community and Culture in the clinic
- Hire and train all front desk support as volume needs
- Ensure each patient is greeted with a warm and friendly welcome
- Confidently manage conflict in high pressure situations
- Develop meaningful relationships and connections with patients
- Check patients in and out through our EMR calendar as needed
- Ensure all patients have an intake form & insurance information on file prior to appointment starting
- Maintain clinic reception and lobby cleanliness
- Restock retail displays and maintain display cleanliness
- Merchandising and inventory projects as assigned
- Strong communication skills & a team player
- Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
- Detail oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
- The main point person and liaison to HQ; always on top of revenue activity and patient activity, providing updates to HQ as needed
- Play a key role in driving the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations
- Assume responsibility of managing clinic expenses to meet or exceed budget, with guidance from HQ
- Devise strategies and plans for the clinical department according to company standards for excellent service and growth
- Be an expert on clinic specific and company-wide operational procedures and policies
- Seamlessly transition yourself, team, and clinic to new ways of working and processes
- Develop and maintain schedules to ensure that all operating processes are completed
- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
- Recruit employees to ensure department is staffed with qualified personnel
- Assign cases and create schedules for all employees
- Coordinate and supervise staff providing constructive feedback
- Provide personnel with clinical training and opportunities for continuous development
- Evaluate performance and discipline employees when necessary
- Monitor compliance to legal guidelines, internal policies and quality standards
- Responsible for executing any brand partnerships at local clinic
- Local liaison for Business Development team in coordinating events, meetings, outreach
- Help to organize event logistics and marketing promotions for local clinic
- Keep record of referral programs and promotions and share with patients
- Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
- Manage clinic supply inventory and communicate needs to HQ
- Maintain clear communication with HQ about overall shop operations
- Manage event preparation & set up on an as needed basis
- Sell packages, products and memberships
- Other duties and projects as assigned
- 4+ years of operational, retail or healthcare management experience in a fast-paced, customer-focused environment, medical office is a plus
- A passion for women's health, fertility is a plus
- Desire to be actively involved in events & brand building
- Experience in front desk sales
- Experience in handling medical and insurance billing
Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.
Company Stage
N/A
Total Funding
$279.7M
Headquarters
Brooklyn, New York
Founded
2018
6 month growth
↑ 3%1 year growth
↑ 15%2 year growth
↑ 117%Benefits
Paid vacation
Sick time
PTO to vote
Medical, dental, vision insurance (FSA & HSA options)
Company-paid life insurance
Short Term & Long Term Disability Options
Paid Parental Leave
401(k) plans
Free Peloton membership
Monthyl guided meditation