Overview

The Implementation Consultant’s role is to provide software implementation and workflow consulting services to Altera’s clients pursuant to a contracted project. The IC follows a structured workplan that reflects Altera’s methodology through all phases of the implementation life cycle to ensure the successful implementation of Altera’s products and solutions.

This is a remote role in the US.

Responsibilities

• Applies detailed knowledge of Altera’s Paragon products and solutions within specific domains, functional or specialty areas, to implement Altera’s Paragon software at client sites

• Performs all project workplan tasks for assigned role in accordance with contracted project scope
• Performs system configuration tasks and provides system configuration consultation to clients
• Provides workflow consultation and guidance in line with Altera’s recommendations to clients
• Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project
• Provides activation support
• Meets or exceeds utilization targets set by the organization
• Sets appropriate expectations with clients and managing them throughout the project life cycle
• Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area independently
• Provides feedback to appropriate internal organizational groups on software and methodology improvements
• Facilitates process of defining expectations by asking key questions that help clients to discover their needs
• Builds trust by communicating effectively with clients about issues and concerns; Develops and presents recommendations that address key client objectives
• Paragon Applications supported in this role are primarily: Pharmacy, Clinician Hub, Clinical Carestation, Medication Administration, Order Management, Emergency Department Management, EPCS/Dr First, Application Security, and Webstation for Security.

Qualifications

Academic and Professional Qualifications:

• Bachelor’s Degree or equivalent work-related experience

Experience:

• 4+ years’ experience in a clinical setting, such as a hospital or ambulatory practice
• Experience using, configuring and building an electronic information system
• Preferred - advanced knowledge of Paragon EHR solution

Travel Requirements:

• Up to 80% travel may be required

Working Arrangements:

• Standard work week or as defined by assignment requirements
• Primarily works remotely
• May require after-hours, on-call support and/or holidays