Full-Time

Player Trust

Safety, & Compliance Specialist

Posted on 6/18/2024

thatgamecompany

thatgamecompany

51-200 employees

Creates immersive, artistically crafted video games

Mid

Remote in USA

Required Skills
Communications
Excel/Numbers/Sheets
Requirements
  • At least 3 years overall experience in a Customer Support or adjacent role
  • At least 2 years directly overseeing moderation & player reports
  • Proven experience with tools such as Jira, Helpshift, Confluence, PowerBI or equivalent and content moderation tools
  • Proven experience with Google Workspace including Google Sheets, Docs, Drive, and Slides
  • Strong attention to detail
  • Ability to identify trends in data
  • Ability to work collaboratively and effectively with diverse teams and stakeholders, both internally and externally
  • A passion for creating and shipping innovative experiences to players, and a strong belief in thatgamecompany's vision
Responsibilities
  • Develop policy and guidelines internally and externally and train teams to ensure consistency
  • Work closely with legal, brand and community teams to craft the proper guidelines for sensitive cases and execute the player-facing side of any resolution
  • Effectively resolve sensitive issues escalated by remote agents or other members of the team
  • Identify policies that need clarity and collaborate on policy development to support our goals
  • Develop player-centric insights that will inform policy and product decisions, with an eye toward proactive, scalable, preventative solutions
  • Partner with dev and engineering teams to automate actionables on accounts
  • Cross-train other Support areas to aid and be a resource for the team and external partners
  • Assist with studio legal compliance efforts
  • Exceptional verbal and written communication skills
  • Experience synthesizing complex situations and crafting messaging for audiences large and small
  • A keen sense of player empathy, ability to understand all sides of a situation and respond with a human touch while efficiently scaling
  • Convicted but open-minded -- you have a strong moral and business sense and understand that the best approach isn’t necessarily the most obvious
  • Self-motivated, team player, willing to step outside of your role and chip in whenever necessary

thatgamecompany specializes in creating artistically crafted, broadly accessible video games, utilizing innovative technologies to create immersive and emotionally impactful gaming experiences.

Company Stage

Series D

Total Funding

$188.8M

Headquarters

Santa Monica, California

Founded

2006

Growth & Insights
Headcount

6 month growth

11%

1 year growth

27%

2 year growth

65%