Full-Time

Office Administrator

Posted on 10/2/2025

Compass

Compass

10,001+ employees

Real estate tech platform streamlining transactions

Compensation Overview

$23 - $25/hr

+ Bonus + Restricted Stock Units

Potomac, MD, USA

In Person

This role is 100% in-office.

Category
Administrative & Executive Assistance (1)
Required Skills
Zendesk
Salesforce
Customer Service
Confluence
Requirements
  • 1-2 years previous experience in customer service, office management, hospitality, or operations
  • Previous experience in real estate a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
  • Great listening skills, connects well with others, and is empathetic of the customer’s pain points
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • Strong verbal communication and presentation skills
  • Meticulous attention to detail, highly organized
  • Ability to work in the office during standard operating hours
  • Ability to lift up to 25 lbs
Responsibilities
  • Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
  • Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
  • Partner with the National Onboarding team on facilitation of onboarding processes for new customers
  • Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
  • Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
  • Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
Desired Qualifications
  • Previous experience in real estate a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus

Compass is a real estate technology platform that coordinates the entire buying and selling process. It provides an end-to-end suite of tools and services for real estate agents and their clients, helping them manage listings, transactions, and communications in one place. The platform operates across more than 22 regions in the United States and earns revenue mainly from commissions on property sales facilitated through its network of agents. Unlike traditional real estate firms, Compass uses its technology to connect agents, clients, and properties more efficiently, aiming to streamline workflows and improve the experience for everyone involved. The company’s goal is to deliver a smooth, integrated experience that attracts more agents and clients, helping people find their place in the world.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Q1 2026 swung to $22M profit with $2.7B revenue, 99% year-over-year growth.
  • Q2 2026 guidance projects $4B-$4.2B revenue, 94-104% growth with $310M-$350M adjusted EBITDA.
  • MRED partnership launches nationwide private network for pre-marketed properties, enhancing agent competitive advantage.

What critics are saying

  • Goldman Sachs cut price target to $12 on May 2026 citing housing uncertainty.
  • Real Brokerage recruits high-performing teams including 65-agent Equity Realty Group from Compass markets.
  • Coldwell Banker NYC largest affiliate exits franchise to launch independent MYNY brokerage.

What makes Compass unique

  • 340,000 agents across nine brands in 120 countries provide unmatched scale and geographic reach.
  • Greg Hague's 72SOLD training methodology delivers 5.8% higher median sale prices for agents.
  • Peerage acquisition controls Premier Sotheby's, Briggs Freeman, Jameson, Four Seasons luxury franchises.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Family Planning Benefits

Fertility Treatment Support

Mental Health Support

Pet Insurance

Commuter Benefits

Performance Bonus

Employee Stock Purchase Plan

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
HousingWire
Apr 3rd, 2026
Northwest MLS accuses Compass of deceptive 'pocket listing' scheme in counterclaim.

Northwest MLS accuses Compass of deceptive 'pocket listing' scheme in counterclaim. Northwest Multiple Listing Service has filed counterclaims in federal court against Compass, alleging the brokerage's "three-phase marketing program" is a deceptive scheme that hides listing data from the public and violates Washington's Consumer Protection Act. In the filing, the Kirkland, Wash.-based MLS argues that Compass' strategy of scaling so-called "pocket listings" creates a "two-tier" marketplace, with fuller access for Compass-affiliated buyers and a depleted set of options for the general public and competing brokers. The counterclaims were filed in a federal case in which Compass is a plaintiff and NWMLS is a defendant. "Across the country, we are seeing a clear trend that consumers want more choice, transparency and flexibility, and are pushing back on industry-imposed mandates," according to a Compass spokesperson. "We stand with consumers, real estate professionals, homeowners, homebuyers and competition." Washington law now mirrors NWMLS listing rules. NWMLS said in its filing that its long-standing listing transparency rules have effectively been written into state law. Senate Bill 6091, which takes effect in June, requires brokers in Washington to market properties broadly to the public and to other brokers. That standard - open, public marketing of residential listings rather than limited exposure to select buyers or internal networks - has been a core rule of the broker-owned MLS for decades, the organization said in the counterclaim. For brokers and teams operating in Washington, the combination of MLS rules and SB 6091 means marketing strategies built around off-MLS exposure or extended private "coming soon" promotion will face heightened legal and regulatory risk once the law is in force. Allegations: data manipulation and reduced seller proceeds. NWMLS' counterclaims center on three main allegations about Compass's "three-Phase Marketing Program" and related practices: * Resetting market history: The MLS alleges Compass "wipes the slate clean" by artificially resetting days-on-market and price history when a property moves from off-market phases to the open market, which NWMLS says misleads buyers about true demand for a home. * "Pocket listing" tax on sellers: By limiting exposure to internal or exclusive groups, NWMLS argues Compass suppresses the "public auction" effect of broad marketing that typically drives higher sale prices. The counterclaim cites data from Compass partner Redfin showing homes sold off-market generally sell for less than comparable MLS-listed homes. * Contract interference: NWMLS alleges Compass encouraged and incentivized its brokers to violate professional agreements with the MLS in order to prioritize corporate growth over transparency and consumer interests. Justin Haag, CEO of NWMLS, framed the case as a broader test of how residential inventory is shared and monetized. "This case is about more than just MLS rules; it's about putting people over corporations," Haag said in a statement. "We are standing up for the principle that every family has the right to see every home for sale, because housing data belongs in the sunlight, not in a private vault. It is time to make the housing market more equitable for everyone instead of simply making real estate CEOs richer." According to a Compass spokesperson, "Instead of focusing on solutions that benefit consumers and promote competition, NWMLS is retaliating against us for exposing its illegal scheme to deprive homeowners of their rights and block competition. This is how monopolists like NWMLS treat their customers. NWMLS is not focused on serving consumers, or even the real estate professionals who rely on it." Why this matters for brokers and consumers. The dispute underscores growing legal and regulatory scrutiny of listing access, data transparency and the use of off-MLS marketing channels. Pocket listings, private networks and extended "coming soon" periods have been popular with some brokerages and teams seeking differentiation or exclusivity. For brokers and agents, the NWMLS action signals that enforcement around off-MLS strategies in Washington is likely to tighten as SB 6091 comes online. Firms may need to review pre-market and internal marketing programs, listing agreements and compliance policies to ensure they align with both MLS rules and state consumer protection law. For consumers, the case will help define how much listing data must be shared and how quickly, and whether private networks that restrict access to inventory can coexist with emerging state mandates for broad, public marketing of homes for sale. Tracey Velt reported and wrote this article with drafting assistance from HousingWire Automation, an editorial tool that helps transform announcements and industry data into HousingWire-style news coverage.

Yahoo Finance
Mar 31st, 2026
Benchmark assigns buy rating to Compass with 92% upside potential

Benchmark Securities has initiated coverage on Compass Inc. with a Buy rating and a $14 price target, representing over 92% upside potential. The residential real estate brokerage firm recently reported fourth-quarter revenue of $1.7 billion, up 23% year-over-year and exceeding guidance. Compass announced a three-year strategic partnership with Rocket Redfin that will generate 1.2 million high-intent leads. Adjusted EBITDA rose 249% to $58.3 million from $16.7 million the previous year. The company has set a new target of achieving $400 million in net cost synergies over three years, with $250 million targeted in the first year. Compass operates mobile apps and online platforms providing cloud-based CRM, marketing, client service and title settlement services.

National Mortgage Professional
Mar 26th, 2026
Fidelity National Financial names Jeffrey Heighton president of enterprise solutions.

Fidelity National Financial names Jeffrey Heighton president of enterprise solutions. Mar 26, 2026 Former Compass Title & Escrow executive tapped to scale agency operations, drive efficiency, and expand tech-enabled growth across FNF's national network Fidelity National Financial (FNF) appointed Jeffrey Heighton as president of enterprise solutions within its Agency Operations division, the company announced March 25. In this role, Heighton will partner with title agents across FNF's network to drive strategic growth, improve financial performance, and enhance operational scalability through technology, outsourcing, and disciplined business management. This appointment addresses the complex market environment facing title and mortgage firms, characterized by rate volatility, margin pressure, and evolving operational demands, which have increased the need for efficiency and scalable business models. Heighton brings experience across title, mortgage, and brokerage sectors, with a track record of building and scaling businesses in competitive real estate markets. His focus will include revenue strategy, expense management, organizational design, and back-office optimization for agency partners. "Success requires more than simply targeting market share or profit growth," Heighton said. He emphasized the need for "thoughtful planning" and "the right technology infrastructure" to scale effectively. Before joining FNF, Heighton served as president of title & escrow at Compass, where he led multistate growth and operational expansion. He has also held leadership roles spanning national sales and enterprise growth across title agencies, mortgage ventures, and brokerage businesses. Get the NMP Daily Essential stories, every weekday. FNF executives said the hire reflects a broader push to expand the company's consultative support model for agents, pairing operational expertise with technology-enabled solutions to improve long-term profitability. For mortgage professionals, this appointment signals continued alignment between title and lending ecosystems, particularly as firms streamline operations, control costs, and support agent and borrower pipelines in a tighter market.

Yahoo Finance
Mar 19th, 2026
Compass shares fall 22% in a month despite 174% three-year return

Compass, the real estate technology platform, has experienced weak recent share price performance despite strong multi-year returns. Trading at $8.08, the stock has declined 22.38% over 30 days, though three-year total shareholder returns remain at 173.90%. The company's most followed valuation narrative suggests shares are 41.9% undervalued, with fair value estimated at $13.90 per share. This valuation assumes Compass's AI-powered platform will drive agent productivity, increase transaction volumes and improve margins as efficiencies scale across the organisation. With annual revenue of $6.96 billion and a recent loss of $58.5 million, the company trades at a price-to-sales ratio of 0.9x, below the peer average of 1.5x. However, weaker housing transaction volumes or tighter commission economics could challenge the growth assumptions underpinning the bullish valuation narrative.

RISMedia
Mar 18th, 2026
Compass names Sue Yannaccone chief operating officer.

Compass names Sue Yannaccone chief operating officer. Previously serving as president and CEO of Anywhere Brands, she will focus on the development of a centralized support model to better serve affiliated real estate professionals across cih's nine brands. Reading Time: 2 mins read Compass International Holdings announced on March 18 that Sue Yannaccone will serve as chief operating officer. In this new role, she will spearhead enterprise operations for the newly combined company, leading a cross-functional team to drive value for real estate professionals. She comes to the new position after serving as president and CEO of Anywhere Brands and Advisors since 2020. "My sole focus is ensuring that every one of our 340,000 real estate professionals is benefiting directly from the strength of our combined organization," said Yannaccone. "By leveraging the vast experience, technology and services combined with the distinctness of our nine brands, we have the unique opportunity to arm real estate professionals with everything they need to take their business to new heights." Yannaccone will oversee strategy and implementation for scaled technology across the enterprise, while driving alignment across key functions, including agent services, learning and development and value creation. Leveraging a track record across the industry for bringing teams together and breaking down silos, her priority will be delivering a superior experience for real estate professionals across the company's nine-brand portfolio, helping them save time, grow their business and better serve their clients. Compass International Holdings Chairman and CEO Robert Reffkin lauded Yannaccone's experience as invaluable to the company, which closed on its acquisition of Anywhere earlier this year. "We are building the most agent-centric company in the history of real estate, and Sue is going to make sure we do it the right way," said Reffkin. "Her experience, her instincts, and her commitment to our people make her an invaluable part of what we're creating." Yannaccone boasts a storied career spanning both brand leadership and enterprise operations at Anywhere, formerly known as Realogy. Following roles as president of ERA Real Estate and regional executive vice president for Coldwell Banker Realty, she most recently served as president and CEO of Anywhere Brands and Anywhere Advisors. In that position, she oversaw both company-owned brokerage and franchise operations encompassing more than 300,000 affiliated agents across six of the industry's most recognized brands: Better Homes and Gardens Real Estate, CENTURY 21, Coldwell Banker, Corcoran, ERA and Sotheby's International Realty. Yannaccone was inducted last year in RISMedia's Newsmakers Hall of Fame 2025 class. She also is the founder of What Moves Her, an organization dedicated to empowering women leaders in real estate, as part of her mission to develop the next generation of industry leadership. Yannaccone began her career in commercial real estate and has since held leadership roles across nearly every corner of the residential business: brokerage, franchising, relocation, referrals and agent services. A Clemson University graduate, she brings more than two decades of experience guiding organizations through growth and transformation.

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