Devops Analyst

USC Online IT is seeking a DevOps Analyst with a solid programming background to build, maintain, and support our Docker-based lab images, ETL and data-warehouse workflows, and CI/CD automation. This role has two core components: software development and student/faculty-facing support.

On the development side, you’ll write and maintain code, scripts, and tooling across the full lifecycle in a multi-developer environment. You’ll own the development, support, and maintenance of our Docker images and containerized lab environments, troubleshoot application issues, and improve our build, testing, and deployment processes. You’ll also contribute to software development tasks related to data-engineering workflows, including ETL and CI/CD pipelines and/or web application development.

On the support side, you’ll help students and faculty run Docker containers on their personal computers and assist the instructional designers and subject matter experts with updating the Docker containers to meet course objectives. 

Candidates must have practical experience with Linux/Unix, Docker, and hands-on programming (such as Python, C#, .NET Core, Bash, PowerShell, or similar). A strong understanding of ETL concepts, data workflows, and modern CI/CD pipelines is required. This role is key to ensuring the stability, scalability, and usability of USC Online’s technical and student-facing infrastructure. 

Key Responsibilities 

Docker Image Development & Management 

• Maintain and update Docker images for each course assignment, ensuring consistency in naming conventions, interaction, and usage. 

• Implement Gitversion control to maintain compatibility as new tool versions are released and to integrate changes from non-technical contributors. 

• Manage a multi-developer environment for Dockerfiles, ensuring proper repository structure, CI/CD workflows, and automated release pipelines. 

• Ensure stable and reproducible images for students across different platforms and student-provided computing equipment. 

Student Lab Support & Documentation 

• Serve as the primary resource for student lab (Docker) support and maintenance, troubleshooting issues related to Docker, Python, Jupyter Notebooks, and related technologies. 

• Develop comprehensive documentation for setting up and using the student lab environment. 

• Collaborate with SMEs, course designers, and administration to align images with course deliverables. 

Either Data Warehouse or Software Development 

Data Warehouse Support 

• Support and maintain existing ETL processes (SQL Server Integration Services) for our data warehouse and education technology. 

• Troubleshoot data integration issues and reconcile exceptions from upstream data sources. 

• Participate in the redesign of the data flow and processing architecture. 

• Develop and maintain queries, stored procedures, and views used for reporting in Tableau. 

• Cross train and collaborate with other developers. 

Software Development 

• Support and maintain existing ASP.NET Core MVC web applications for our education technology using C#, JavaScript, JQuery, Telerik Kendo UI, and SQL Server. 

• Troubleshoot issues and exceptions in development and production environments. 

• Contribute to UI, performance, and security improvements. 

• Participate in software development life cycle (SDLC) improvements, including security and vulnerability management. 

• Cross train and collaborate with other developers. 

DevOps & CI/CD 

• Design and maintain CI/CD pipelines using Azure DevOps to automate Docker image builds and deployments. 

• Use YAML-based configurations to ensure standardization across multi-developer environments. 

• Implement best practices in source code control (Git, GitHub, Azure DevOps) for managing Dockerfiles and supporting infrastructure. 

• Maintain change management processes to ensure smooth updates and minimal disruption to students.

The hourly rate for this position ranges from $41.73- $49.08. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Qualifications
Proven experience with Docker, container lifecycle management, and image building.
Strong knowledge of Linux/Unix systems and package management.
Familiarity and experience in at least ONE of the following:
MSSQL, T-SQL, SQL Server Integration Services or other similar relational database systems and ETL tools.
C#, .NET Core, Python, Bash scripting or similar programming/scripting languages.
Hands-on experience with DevOps pipelines (CI/CD, GitHub Actions, Azure DevOps).
Familiarity with multi-developer workflows, repository management, and version control best practices.
Knowledge of networking, system administration, and security best practices for containerized environments.
Experience in Customer Service and Support
Strong communication and documentation skills.

Preferred Qualifications
Experience supporting student lab environments or educational technology.
Experience with infrastructure automation and monitoring tools.
Experience with Tableau or data reporting

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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