Holman Parts Representative

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman has a great opportunity for a Parts Representative to join our team in Bartlett, IL.

Pay: $21 - $25 an hour (+ COMMISSION)

Shift: 7:00am - 3:30pm, Monday through Friday

Hybrid Schedule

Benefits include health, dental, vision, paid time off, holidays off and more!

We are seeking a highly motivated and customer-focused Parts Sales Representative to join our team in a fast-paced office environment. The ideal candidate will be responsible for assisting customers with parts inquiries, processing orders, maintaining inventory records, and ensuring exceptional service. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.

What will you do?

• Assist customer in Identifying and purchasing the correct parts based on their needs
• Provide customer support to walk-in customers and by answering phones, quoting prices, taking orders, tracking delivery and order status, expediting delivery, and providing technical support.
• Process parts orders via phone/email and occasional in-person.
• Provide accurate pricing, availability and delivery timelines.
• Resolve Customer concerns and follow up on all pending orders.
• Provide expert advice, troubleshoot issues, and address inquiries to assist customers effectively
• Utilize company software to track sales, orders, and inventory.
• Stay up to date on product knowledge and industry trends.
• Build and sustain strong relationships with clients, resolving complaints promptly

What are we looking for?

• 3-5 years, experience in parts sales, parts management, or a similar role
• Thorough knowledge of products and heavy-duty truck parts with industry knowledge coupled with selling and application process

• Familiarity with parts terminology, applications, and industry processes.
• Proficiency in desktop tools such as MS Office (Outlook, Excel, Word) and inventory management software.
• Strong organizational and multitasking skills with attention to detail and accuracy.
• Exceptional customer service and communication skills, both verbal and written.
• The ability to work in a faced paced office environment is a must.
• Provide superior customer service, process customer orders, generate revenue
• Must be able to perform within the established company standards, which include but are not limited to standard operating procedures, attendance, quality, team environment and performance.

#LI-AA1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $19.02 - $25.68 USD per hour.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.