Salary Range: 45000 to 46000 (Currency: CAD) (Pay period: per-year-salary)

If you were a Guest Services Representative - Temporary now, here are some of the core activities you would be doing:

• Responding to guest contacts through multiple channels including phones, email, web reviews and live chat
• Utilizing a detailed understanding of Arc’teryx Guest Services and After-Sales procedures to answer inquiries regarding products, technical features, and repair
• Effectively managing your workload with consideration of our department’s service level goals
• Other duties as required

Here are some of the things you could be working on in the future:

• Stretching your support in collaboration with leadership by taking on focused tasks
• Contributing to the development of new resources to improve service levels and overall guest experience
• Acquiring knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems 

Are you our next Guest Services Representative- Temporary?

• You have knowledge of or experience using Arc’teryx products or other outdoor brand products
• You have highly effective verbal and written communication skills
• You are able to read, write, fluently speak and understand the English language
• You are proactive and comfortable communicating with customers via phone and email
• You have strong organizational, interpersonal, and problem-solving skills
• You have a strong attention to detail, including accurate data and order entry skills
• You are proficient in Microsoft Office
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You are comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it