Simplify Logo

Full-Time

Bilingual – English/French

Guest Services Representative, Seasonal

Posted on 6/21/2024

Arc'teryx Equipment

Arc'teryx Equipment

1,001-5,000 employees

High-quality technical outerwear and equipment

Consumer Goods

Compensation Overview

$45k - $46kAnnually

Vancouver, BC, Canada

Category
Brand Design
Product & UX/UI Design
UI/UX & Design
Required Skills
Communications
Requirements
  • Knowledge of Arc’teryx products or other outdoor brand products
  • Fluency in French
  • Effective verbal and written communication skills
  • Proactive and comfortable communicating with customers via phone and email
  • Strong organizational, interpersonal, and problem-solving skills
  • Attention to detail and accurate data entry skills
  • Proficiency in Microsoft Office
  • Ability to identify root causes of issues and develop solutions
  • Flexibility and adaptability in ambiguous situations
  • Autonomy and collaboration skills
  • Passion for outdoor activities
Responsibilities
  • Responding to guest contacts through multiple channels including phones, email, web reviews, and live chat
  • Utilizing a detailed understanding of Arc’teryx Guest Services and After-Sales procedures to answer inquiries regarding products, technical features, and repair
  • Managing workload with consideration of department's service level goals
  • Other duties as required
  • Taking on focused tasks in collaboration with leadership
  • Contributing to the development of new resources to improve service levels and guest experience
  • Acquiring knowledge to become a subject matter expert and provide key support for the team

Arc'teryx specializes in crafting high-quality technical outerwear and equipment for mountain sports, utilizing advanced technologies and their own manufacturing facility to ensure precision and performance in their products. The company's products are built using advanced technologies and are manufactured in-house to guarantee precision and performance.

Company Stage

M&A

Total Funding

N/A

Headquarters

North Vancouver, Canada

Founded

1989

Growth & Insights
Headcount

6 month growth

10%

1 year growth

29%

2 year growth

40%