Renewals Specialist

AVEVA is creating software trusted by over 90% of leading industrial companies.

The Job

The Renewals Specialist is responsible for executing “volume renewal" transactions for the assigned markets or accounts.  You are a subject matter expert on the commercial processes and practices. You engage with AVEVA sales team and customers through a systematic process to achieve renewal business metrics measured by renewal timing, renewal rate and renewal price. You maintain accurate account status details within salesforce and escalate observations to your line manager for resolution by other account stakeholders.

Responsibilities                                                                          

• Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
• Identify expansion opportunities and escalate the opportunities to the appropriate team to manage
• Responsible for renewals process from first contact to close for the assigned customers:
  • Understand customer requirements
  • Introduce customers to the renewal cycle/process
  • Create and issue renewals quotations
  • Forecast Renewals Opportunity status
  • Track and expedite purchase orders
  • Close renewals opportunities On-time

• Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports.
• Provide process or quotation related support to Sales Account Managers and Customer Success Managers
• Other Duties may include:
  • Support evolving renewal processes aimed at improving renewal efficiency
  • Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis
  • Assist Business with any other activity required to fulfil role

Skills & Experience

• Proficient knowledge and the application of renewal process, policies and pricing
• Experienced in customer facing administrative role, for example Sales Administrator, Customer support administrator or Marketing coordinator. Early career sales professional looking to gain solid experience of a volume business model.               
• Experience using Salesforce.com                                  
• Put people first, working effectively with individuals and teams, customers and partners
• Plan ahead and work in a systematic and organized way. 
• Focus on customer satisfaction and deliver a quality renewal customer experience.
• Commercially aware and business minded
• Get to the heart of complex problems and issues.  Apply own expertise effectively for problem-solving.
• Able to Communicate and network effectively.

UK Benefits include:

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.