SAP Application Management Services Specialist
Posted on 3/22/2024
Zoox

1,001-5,000 employees

Self driving car robotics company
Company Overview
Zoox is reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. The company is building the infrastructure for self-driving cars.
AI & Machine Learning
Automotive & Transportation

Company Stage

N/A

Total Funding

$2.3B

Founded

2014

Headquarters

Foster City, California

Growth & Insights
Headcount

6 month growth

16%

1 year growth

36%

2 year growth

84%
Locations
San Mateo, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
CategoriesNew
IT & Security
IT Support
System Administration
Requirements
  • Bachelor's degree in Information Technology, related field, or equivalent work experience.
  • 8+ years of experience with SAP Application Management Services (AMS).
  • 5+ years of SAP Functional experience in any supply chain modules.
  • Strong acumen to understand business needs and manage services in a dynamic environment.
  • Knowledge and experience with SLA’s, OLA’s, and Contracts in insourced or outsourced environments.
  • ITIL Certification is a plus.
  • SAP Certification (any module) is a plus
Responsibilities
  • Serve as the Internal Client Partner and ensure the AMS Partner delivers on Zoox’s requirements outlined in the Statement of Work (SOW).
  • Collaborate closely with the AMS partner to establish and maintain strong practices aligned with Zoox's values.
  • Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.
  • Conduct periodic reviews with the AMS Partner, including weekly burn reports, monthly trends/KPI reviews, and quarterly business reviews (QBRs).
  • Manage the development and maintenance of AMS system documentation, procedures, and standards.
  • Handle escalations and communicate effectively with stakeholders to address concerns and ensure satisfaction.
  • Maintain the integrity of the development, test, and production environments associated with each application.