INACTIVE
Full-Time
Director of Clinical Operations
Posted on 11/23/2025
University of Miami
No salary listed
Company Does Not Provide H1B Sponsorship
Miami, FL, USA
In Person
Category
 Operations & Logistics (2) |
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Requirements
- Bachelor's degree in relevant field
- Minimum 5 years of relevant experience
- Knowledge of business and management principles
- Ability to direct, manage, implement, and evaluate department operations
- Ability to establish department goals and objectives that support the strategic plan
- Ability to effectively plan, delegate and/or supervise the work of others
- Ability to lead, motivate, develop and train others
- Ability to maintain effective interpersonal relationships
Responsibilities
- Directs overall strategy and clinical delivery of hospital-based outpatient clinic(s) within the Department of Medicine.
- Analyzes, develops, and executes resource management modeling, inclusive of operational, financial, and administrative models.
- Serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy.
- Assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, and staff and physician satisfaction.
- Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in DOM hospital-based outpatient clinics.
- Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.
- Creates and implements benchmark times for visits, wait times, answering phone calls, and explaining delays.
- Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.
- Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics.
- Reviews clinic staffing models to ensure productivity and increase patient flow volume.
- Works with managers to resolve patient and family issues, with faculty involvement.
- Maintains and creates policies and procedures in conjunction with leadership and maintains compliance with regulatory agencies.
- Provides senior management with necessary updates on progress and changes in scope, schedule, and resources.
- Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures.
- Ensures employees are trained on controls within the function and on university policy and procedures.
- Coordinates, monitors, and evaluates Sylvester Comprehensive Cancer Centers Screening Program, emphasizing cancer screening and early detection, patient navigation, education, and survivorship.
- Serves as administrative leader for cancer screening aligned with Moonshot goal to jumpstart progress on screenings missed due to the pandemic and help ensure equity in cancer prevention, detection, and diagnosis.
- Supports interventions including cancer screening and prevention activities among populations with high incidence of cancer, conduct colon cancer screenings and educational activities and provide cancer screening and educational/prevention activities.
- Lead the Screening Taskforce including leaders of clinical screening workgroups, high risk leaders, and program collaborators.
- Oversees, mentors, trains, motivates, and evaluates department staff.
- Lead the development of prevention and screening strategies in support of enterprise goals to increase cancer screenings across all programs.
- Utilize data sources including the electronic medical record, Tumor Registry, Scan 360, Epic to align screening data and catchment area relevant information to inform strategies.
- Lead and execute projects assigned that support organization goals and success metrics.
- Develop and track Key Performance Indicators including but not limited to number of screenings recommended per year by program and successful screenings per year by demographics.
- Develop provider assessment strategies to review appropriate screening recommendations and emphasize screening goals.
- Serve as a resource to staff for screening-related information and subject matter expertise.
- Collaborate with the Office of Outreach and engagement to scale the impact of its programs for sustainability, including among populations facing disparities in access and health outcomes related to screening, diagnoses, and care.
- Assess and address patient- and system-level barriers to screening, prevention, and control.
- Manage program evaluation activities, including compiling statistics, writing progress reports, and providing other documentation as required.
- Collaborate with Information Technology and third-party vendors regarding upgrades/enhancements/database needs for workflow and program development.
- Participate in planning of marketing initiatives through online, social media and patient outreach to ensure full utilization of programs.
- Review/apply for related funding and grant opportunities to support programmatic and scientific development.
- This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
INACTIVE