Full-Time

Lift Operations Manager

Banff Gondola

Pursuit Collection

Pursuit Collection

1-10 employees

Hospitality company operating iconic attractions and lodges

No salary listed

Banff, AB, Canada

In Person

Category
Food Service & Hospitality
Required Skills
First Aid
Customer Service

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Requirements
  • Experience hiring, training, and supervising a diverse team in a dynamic, fast-paced environment.
  • Knowledge and experience in lift operations.
  • Computer knowledge and skills.
  • Strong customer service skills.
  • Cost control and budget management skills.
  • A valid driver’s license.
  • First aid training.
Responsibilities
  • Hire, train, and supervise all front-line operations employees while ensuring the team understands its goals and expectations.
  • Initiate and formulate staff training and development programs.
  • Contribute to the development, implementation, and maintenance of safety and customer service procedures.
  • Contribute to the development, implementation, and maintenance of procedures for the gondola, equipment, buildings, and vehicles.
  • Contribute to the development, implementation, and maintenance of department budgets.
  • Collaborate with Operations and Maintenance on building, equipment, and lift maintenance.
  • Identify and implement facility and equipment needs and improvements, and coordinate with the Operations Director on required purchases of goods and services.
  • Attend weekly leadership team meetings as required.
  • Contribute to the cleanliness of gondola facilities, particularly operations department areas.
  • Collaborate in the development and oversight of health and safety practices throughout the gondola.
  • Contribute to the development, implementation, and maintenance of standard operating procedures, including safety, customer service, and emergency procedures.

Pursuit Collection operates a portfolio of iconic travel attractions, lodges, and hospitality experiences across Alaska, the Canadian Rockies, Montana, Iceland, Costa Rica, and Victoria, British Columbia. Since 2016, it has grown into a collection of 18 world-class attractions and 29 distinctive lodges, alongside restaurants, retail, and transportation. Its brands include Sky Lagoon in Iceland, Tabacón in Costa Rica, and Eagle Wing Tours in Victoria. What sets Pursuit Collection apart is its focus on connecting guests to remote, scenic destinations through locally rooted, immersive experiences rather than standardized travel packages. The goal is to connect guests to iconic places through unforgettable, inspiring experiences worth sharing.

Company Size

1-10

Company Stage

N/A

Total Funding

N/A

Headquarters

null

Founded

2018

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $133.5 million, up 14.3%, with guidance raised.
  • Eagle Wing Tours acquisition and Flyover sale sharpen focus on higher-return destination experiences.
  • Hotel Whitefish, Tabacón, and Glacier upgrades create multi-year growth through 2030.

What critics are saying

  • Pursuit still depends on weather, especially when Q2 2026 visitation suffered from poor days.
  • West Glacier work-camp opposition highlights wildfire evacuation and community-permit risk in 2026.
  • Selling Flyover removes diversification; one major destination shock can hit earnings fast.

What makes Pursuit Collection unique

  • Iconic destination portfolio spans Banff, Jasper, Glacier, Whitefish, Iceland, and Costa Rica.
  • Hotel Whitefish renovation and Tabacón expansion show disciplined reinvestment into premium assets.
  • Electric Ice Explorer launch proves operational innovation across signature attractions.

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Benefits

Flexible Work Hours

Wellness Program

Mental Health Support

Employee Discounts