Full-Time

Global Forwarding Agent

Ocean Export

Confirmed live in the last 24 hours

C.H. Robinson

C.H. Robinson

Compensation Overview

$22.74 - $35.38Hourly

Junior

Eden Prairie, MN, USA

Category
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service

You match the following C.H. Robinson's candidate preferences

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Degree
Experience
Requirements
  • High school degree or GED equivalent
  • Minimum of 1 year of Global Forwarding experience
Responsibilities
  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
  • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
  • Build great relationships with customers, responding timely and following up on issue resolution.
  • Provide reporting and documentation support to internal and external customers.
  • Participate in customer business reviews.
Desired Qualifications
  • Values a diverse and inclusive work environment
  • Proficient in Microsoft Office Suite of programs
  • Excellent communication, prioritization, and multi-tasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client focused
  • Excellent follow up with customers and the network
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven environment
  • Bachelor’s degree

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