Senior Software Engineer

What’s the opportunity? 

We are looking for a Senior Frontend Engineer to join our Frontend Tech platform team. This is an excellent opportunity to join a team dedicated to improving how Intercom builds our user interfaces with a mission focused on making it easier for product teams to develop, iterate on, and ship high-quality products quickly.

We're currently adopting React as a core part of our frontend stack, which means there's real scope for a successful candidate to shape how we modernise our tech and rethink our frontend architecture from the ground up.

In this role, you’ll work on everything from design systems to localisation, frontend architecture, build tooling, and observability. You’ll collaborate with teams across Intercom, introduce new technologies and patterns, remove roadblocks for other engineers, and help improve developer experience and velocity. The work you do will directly shape the foundations of how we build products at Intercom.

Our team plays an essential role in enabling the broader company mission: delivering a fast, elegant Messenger, a powerful teammate experience, and a reliable, secure platform—all at scale, and all while shipping hundreds of changes to production every day.

To learn more about how we work, visit intercom.engineering and read about our engineering values.

What will I be doing? 

• Collaborate with other world-class domain experts to shape our technical direction and frontend infrastructure.
• Actively contribute to our technical strategy and architecture as we continue to scale deeply owning aspects of our infrastructure at Intercom and autonomously executing on high impact projects.
• Develop new tools and services that make it fast, safe, and easy for other Intercom engineers to leverage our web frameworks.
• Participate in all phases of software development, including ideation, prototyping, design, and implementation.
• Play an active role in hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence.

What skills do I need? 

• 5+ years of experience using React to build or support complex UIs. 
• Deep knowledge of Web UI technologies (JavaScript, CSS, HTML) and Node.js.
• A proven track record of enabling other engineers or product teams. 
• Ideally, experience building or supporting a SaaS product in a previous role and enjoying the impact of globally used software.
• Significant, demonstrated impact on product and team performance in previous roles.
• Proficient with standard software engineering methodologies, e.g., unit testing, code reviews, design documentation.
• Able to effectively articulate technical challenges and solutions.
• Ability to learn quickly, iterate, unblock oneself, and persist until the right problem is solved

Benefits 

• We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 
• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed