Clinical Operations Associate

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus’ proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. 

We are looking for a Clinical Operations Associate who will work with our internal lab, operations, and customer success teams, as well as with equivalent teams at external reference labs.

Responsibilities:

• Autonomously own assigned workflows for order triage and order fulfillment
• Perform critical quality control functions in the order creation and reporting workflows
• Work with team leadership to implement workflow improvements across various systems to ensure company growth
• Autonomously own ad hoc processes and projects to ensure operational excellence is maintained
• Assist in leading projects across cross-functional Tempus teams and with external stakeholders
• Role may include direct people-management responsibilities
• Other duties as assigned

Qualifications:

• 2+ years working experience
• 4 year college degree, preferably in Biological Sciences, Healthcare Administration, or a related field
• Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy
• Persistent and resilient person who thrives in a fast-paced, highly iterative environment
• Strong critical thinking, interpersonal, and problem-solving skills
• Impeccable written and verbal communication skills
• Show initiative and ability to work as part of a high-level team while working independently

Skills and Abilities:  

• Comfortable working within an environment with a high degree of ambiguity
• Consistently takes a proactive approach to problem-solving with strong decision-making skills
• Resourceful with the ability to uncover solutions, learn new skills, and take on challenges
• Strong ability to organize a daily, weekly, and monthly workload by priorities
• The ability to work effectively in a fast-paced and ever-changing environment is key
• Excellent interpersonal effectiveness and communication skills (written and oral)
• Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy

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