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IT Support Intern
Posted on 3/1/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
  • Mac and Windows laptop operating systems
  • Okta Identity Management systems
  • Software as a Service (SaaS) systems management - Slack, Zoom, Atlassian
  • Equipment recycling
  • Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills
  • Provide first line response for users requiring assistance with information technology issues and problems
  • Respond to requests for technical assistance by Zoom, Slack, email and/or using a Help Desk management system
  • Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units
  • Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams; and
  • Act as a liaison between customers and technical escalation teams

11-50 employees

Data analytics query engine software
Company Overview
Starburst’s mission is to free their customers to see the invisible and achieve the impossible with their modern analytics engine software that addresses data silo and speed of access problems. The company has built their SQL-based MBP query engine based on open source Trino that delivers teams a common query tool that gives teams the ability to run analytics on data where it lives without moving data or making copies.
  • Competitive salary & attractive stock grants
  • Remote-friendly work options
  • Quality & affordable insurance
  • Flexible & generous paid time off
  • Environment of transparency, honesty & respect
Company Core Values
  • Humility: Continuous Self-Improvement
  • Ownership: Drivers Wanted
  • Inclusive Meritocracy: Rewards Are Earned
  • Grit: We Never Stop
  • Authenticity: Be Genuine. Have Integrity.