IT Support Intern @ Starburst

IT Support Intern

Posted on 3/1/2023

INACTIVE

Locations

Dorchester, Boston, MA, USA

Experience Level

Intern

Desired Skills

Atlassian

Management

Communications

Requirements

Mac and Windows laptop operating systems
Okta Identity Management systems
Software as a Service (SaaS) systems management - Slack, Zoom, Atlassian
Equipment recycling
Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills

Responsibilities

Provide first line response for users requiring assistance with information technology issues and problems
Respond to requests for technical assistance by Zoom, Slack, email and/or using a Help Desk management system
Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units
Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams; and
Act as a liaison between customers and technical escalation teams

About Starburst

Starburst is the analytics engine for all your data. We provide the fastest, most efficient analytics engine for your data warehouse, data lake, or data mesh. We’re on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. Starburst queries data across any database, making it instantly actionable for data-driven organizations. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.

Though Starburst has achieved a unicorn status and raised $414M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning! We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars!

As an IT Support Intern, you will learn and be responsible for a variety of IT-related tasks. You will also be exposed to a variety of different technologies as well as a variety of different job skills.

Responsibilities

Provide first line response for users requiring assistance with information technology issues and problems;
Respond to requests for technical assistance by Zoom, Slack, email and/or using a Help Desk management system;
Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units;
Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams; and
Act as a liaison between customers and technical escalation teams.

Qualifications

Mac and Windows laptop operating systems
Okta Identity Management systems
Software as a Service (SaaS) systems management - Slack, Zoom, Atlassian
Equipment recycling
Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills

Benefits

At Starburst, we’re constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax!

Headquartered in Boston, MA with offices in Warsaw, London, Palo Alto and Tel Aviv and employees across Europe and the Americas, we are committed to hiring where the talent is.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#BI-Remote #LI-Remote

11-50 employees

Website

Data analytics query engine software

Company Overview

Starburst’s mission is to free their customers to see the invisible and achieve the impossible with their modern analytics engine software that addresses data silo and speed of access problems. The company has built their SQL-based MBP query engine based on open source Trino that delivers teams a common query tool that gives teams the ability to run analytics on data where it lives without moving data or making copies.

Benefits

Competitive salary & attractive stock grants
Remote-friendly work options
Quality & affordable insurance
Flexible & generous paid time off
Environment of transparency, honesty & respect

Company Core Values

Humility: Continuous Self-Improvement
Ownership: Drivers Wanted
Inclusive Meritocracy: Rewards Are Earned
Grit: We Never Stop
Authenticity: Be Genuine. Have Integrity.