Director – Product Management/Owner

Note:  we are unable to hire in every state 

Summary:  The Director, Product Management / Owner is responsible for leading the strategy, development, and delivery of Healthe’s products, programs, and services. This role serves as a key liaison between stakeholders, customers, and delivery teams to ensure that products meet market needs, align with organizational objectives, and deliver measurable business value.

This individual is accountable for defining the product vision and roadmap, based on market research, industry trends, customer insights, and internal input. The role requires a strong blend of business acumen and technical expertise to drive innovative solutions and scalable products. The Director, Product Management / Owner also partners closely with internal stakeholders, including marketing, sales, and delivery teams, to define go-to-market strategies, product positioning, key benefits, and target customers.

In addition to strategy, this role directly supports execution by translating the product vision into actionable plans. Responsibilities include creating and prioritizing product backlogs, defining features and requirements, and guiding development teams throughout the delivery lifecycle. The Director, Product Management / Owner serves as the voice of the customer, ensuring that customer needs and feedback are incorporated into product development. They are also responsible for evaluating work results, managing release priorities, and making data-driven decisions using KPIs and performance metrics.

This role is a key leader in driving cross-functional collaboration, facilitating stakeholder alignment, and ensuring the successful delivery of high-quality, impactful products to the market.

Key Responsibilities: “To simplify complexities for each customer.”

Strategy & Vision

• Define the product vision and roadmap based on business goals, market trends, and user needs.
• Align stakeholders (architecture, operations, engineering, design, marketing, and leadership) around the business vision for the Appian platform.
• Monitor low-code industry trends and emerging technologies to stay competitive.
• Build relationships with key business stakeholders, keeping them apprised of important features, critical scope changes, planned investments.

Business Architecture:

• Aligning with Healthesystems standards, partner with appropriate IT roles (architecture, application development, etc.) to design and architect complex Appian solutions, considering system integration, scalability, and performance requirements, aligning with overall business objectives. 
• Direct the creation of user-friendly interfaces and intuitive navigation, ensuring alignment with Healthe UX guidelines.
• Maintains product expertise allowing detailed conversations regarding functionality and results achieved using product features.
• Provide constructive feedback on feature specifications to ensure new feature delivery provides optimal impact

Citizen Developer Enablement & Capabilities:

• Lead and create Citizen Development strategy to include:
  • Establish clear governance guidelines with Operations and IT involvement.
  • Ensure citizen developers have the right level of access to data.
  • Collaborate with IT and Architecture to ensure security standards and integration requirements are met.
• Using Healthesystems standard SDLC processes, partner with appropriate IT roles to design. build and deploy custom Appian applications using the platform's features like process models, user interfaces, data entities, and integrations with external systems while adhering to LCAP protocols. 

Requirements Gathering:

• Collaborate with business users to understand complex business needs, analyze business processes, and translate them into functional Appian designs. 

Process Optimization:

• Identify opportunities to automate business processes using Appian, optimizing workflows for efficiency and accuracy. 
• Provides thought leadership in the design of new processes and interactions to enhance the overall customer experience.

Data Management:

• Ensure design and data models meet Healthe data standards.  

Integration Expertise:

• Provide Product Management guidance and partner with appropriate roles to develop and maintain integrations between Appian applications and other enterprise systems using various integration methods. Work with Architecture and Delivery teams to maintain a deep understanding of integration between Appian applications and enterprise systems.
• Works with Operations and Product Delivery teams to ensure operational requirements are implemented.
• Provide guidance and support for new customer implementations and customer projects.

Performance Tuning:

• Partner with appropriate IT team members to stay current on application performance, identify bottlenecks, and work with architecture and IT delivery teams to implement optimization strategies to enhance user experience. 
• Maintain a high level of understanding of the product performance measures or key drivers.

Testing and Quality Assurance:

• Partner with Quality Assurance and Testing to ensure thorough testing of Appian applications, functionality, usability, and compliance with business requirements. 

Qualifications/Education/Certifications:

Bachelor's degree from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience. 

Knowledge, Skills and Abilities:

• Deep understanding of all core Appian features including process modeling, case management, user interface design, data management, and integration capabilities; or within another low-code platform.
• Ability to analyze business requirements, identify pain points, and translate them into effective Appian solutions. 
• Understanding of system architecture principles to participate in the design of scalable and maintainable Appian applications in partnership with architecture and software development teams.
• A Low-code application Platform (LACP) “Expert" with in-depth knowledge of the Appian (or similar) platform.  Capable of being responsible for the roadmap for designing, developing, and maintaining complex business applications using Appian's low-code capabilities. This includes process modeling, interface design, data management, and integrations, to optimize business operations and deliver efficient solutions across an organization.
• Experience collaborating with stakeholders to translate strategic business needs into robust Appian applications while providing guidance and expertise on best practices within the platform.
• Must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. Must also spend time in the market to understand its problems and find innovative solutions for it.
• Must be able to communicate with all areas of the company.  Must work with Operations and delivery team counterparts where necessary to define product release requirements as well as with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
• Workers’ Compensation industry experience is highly preferred.
• Proven working experience in product organizations.
• Proven track record of managing all aspects of a successful product throughout its entire lifecycle.
• Ability to take customer and stakeholder needs, market trends, technical trends and own perspective to develop a product vision and associated strategies.
• Ability to effectively communicate and present recommendations to executive management.
• Self-confidence in dealing with ambiguity and changing market conditions to create solutions that will meet customers’ needs in the present and the future.
• Strong analytical and quantitative skills and comfort with data-driven decision making.
• Excellent intuition into the user experience with demonstrated success in creating innovative, user-friendly solutions.
• Ability to translate strategic differentiators into innovative and detailed product requirements.
• Strong technical aptitude and an ability to understand and discuss architectural concepts, schedule tradeoffs, and assess new opportunities with technical team members.
• Skilled at working effectively with cross-functional teams in a matrixed organization.
• Excellent written and verbal communications skills.

Role-Based Competencies:

• Balances Stakeholders
• Collaborates
• Instills Trust
• Communicates Effectively
• Drives Engagement
• Ensures Accountability
• Drives Results

Physical Demands/Working Conditions:

Duties are performed primarily in a home office setting utilizing computer equipment.  Travel to attend meetings and visit locations throughout the country may be required.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk.*** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.