Full-Time

Customer Advocate

OppFi

OppFi

201-500 employees

Financial technology platform

Financial Services

Junior, Mid

Chicago, IL, USA

Required Skills
Customer Service
Requirements
  • Bachelor's degree or equivalent work experience
  • 1 to 3 years of experience in a collections-oriented contact center, high-volume contact center environment preferred
  • Commitment to excellent customer service
  • Ability to work independently and establish a professional relationship in a collaborative manner
  • Exceptional time management skills
  • Demonstrated ability to multitask
Responsibilities
  • Report to Floor Supervisors and Senior Management for the department
  • Handle all incoming and outgoing calls in a goal-oriented department
  • Provide quality customer service regarding collections issues while maintaining the goal of reducing delinquency
  • Use computer systems to process customer requests about payments or account maintenance
  • Discuss account statuses with customers
  • Apply system data and product knowledge to educate customers about best practices when establishing financial responsibility

OppFi's mission is to empower everyday consumers to rebuild financial health through facilitating credit access, enabling savings, and building wealth. The company build financial literacy products for all.

Company Stage

N/A

Total Funding

$283M

Headquarters

Chicago, Illinois

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

2%

Benefits

Generous vacation

Insurance benefits

401(k) matching

Employee Assistance Program

Tuition reimbursement

Subsidies for childcare costs, free financial literacy tools, 6 paid weeks of parental leave

Collaborative and supportive company culture

INACTIVE