Key Account Administrator

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Key Account Administrator

Reporting To:

Director of Defence Control Systems

Work Schedule:

Hybrid – Melbourne, AU

Summary of Job:

The Key Account Administrator is responsible for maintaining existing accounts and managing new opportunities in assigned markets. The focal customers are the Australian Defence Force, Defence suppliers and critical Industrial machinery operators. The incumbent will generate sales by evaluating customers’ needs, providing solutions, proactively contacting current customers, and obtaining orders. The incumbent is responsible for ensuring orders are consistent with Moog’s proposals and reviewing customer terms and conditions before they are entered into the company’s business system.

Key Accountabilities:

• Accountability of Sales and Bookings for the existing accounts
• Manage the account for ongoing service support through:
  • Liaison with the customer
  • Monitoring delivery lead times, and
  • Forecasting new work
• Respond to customer inquiries (including technical, price and order status)
• Deliver effective quotations and proposals to customers
• Secure profitable orders, within the agreed pricing policy, and manage the commercial risk
• Negotiate sales terms consistent with company objectives
• Review customer orders and contracts with pertinent parties to assure Moog’s compliance with all specifications and terms
• Develop intimate customer knowledge and long-term relationships with key customer personnel and create Moog champions out of customer personnel
• Develop and maintain accurate forecast information to support active maintenance of sales and bookings forecasts
• Continuous improvement through participation in projects, initiatives

Work Experience:

• Required
  • 3-5 years commercial experience in a similar role
  • Understanding of basic finance and contracts
  • Good understanding of business processes, IT tools, Microsoft Office suite
  • Team player and proponent of the Moog company culture. He/she must be well versed in working within a team in line with the Moog culture, style, and process
• Advantageous
  • Defence industry experience
  • Ability to read technical drawings
  • Defence veterans are welcome and would be an advantage especially coming from the fleet management or technical field

Suitability:

• Ability to meet deadlines, manage time effectively and work autonomously  
• Ability to occasionally attend forums, meetings and calls outside of core hours’ activity aligned with other global sites’ time zones

Eligibility:

• Must be an Australian Citizen and have the ability to obtain and maintain an Australian security clearance
• Must satisfy police checks and employment screening verification including employment reference checks
• Must be able to access information controlled under the US International Traffic of Arms Regulation (ITAR) which in some circumstances can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1