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Real Estate Success Manager
Posted on 2/1/2022
Experience Level
Desired Skills
  • You care deeply about people and helping others to achieve their goals
  • Have strong experience coaching/mentoring real estate agents
  • Have 3+ years experience in account management, customer support, or customer success within real estate
  • Are entrepreneurial. You need to be a self-starter who is comfortable with ambiguity and defining your own direction You can operate autonomously in a fast paced environment with capacity to make informed decision and guide our customer's success
  • Build and follow processes and procedures that can scale as we grow. Your leadership in defining best practices and processes will be essential to scaling effectively
  • Discussing new projects with agent partners and crafting actionable tasks including timelines
  • Checking and reporting on progress of all deliverables and projects, and making sure deadlines are met
  • Communicating with agent partners about current projects, roadblocks (always present solution), solving any problems
  • Researching, selecting and managing vendors, always looking for cost efficiencies
  • Conducting weekly conference calls or meetings with agents presenting clearly the progress of all current initiatives, projects and requests
  • Proactively monitor any agent partners' obstacles and if vital raise w/ Executive Team
  • Training customers on our application and our processes; teaching best practices
  • Share product development suggestions and communicate user feedback to Product
  • Perform a range of team lead coordination tasks such as creating and updating projects (and tasks) in Asana, updating status docs to monitor and communicate updates about work in progress internally and externally

201-500 employees

Real Estate Technology
Company Overview
Side is re-imagining the real estate industry from the ground up by combining innovative technology, creative branding expertise, and an experienced leadership team with a mission to empower the world’s leading real estate professionals to own their brand and better serve home buyers and sellers.
  • Competitive compensation packages
  • Comprehensive medical, dental, and vision
  • Wellness perks
  • Flexible work hours and time off
  • Professional development funds
  • Transparent culture
  • Pet friendly workplace
  • Pre-tax commuter & FSA benefits