Licensed Customer Service Agent
Posted on 3/21/2023
Remote • Chicago, IL, USA • St. Petersburg, FL, USA
Experience Level
Desired Skills
Customer Service
  • Holds an active Personal Lines Insurance license
  • Have a strong technical ability
  • Superior people skills and a strong empathetic nature
  • Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone
  • Superb attention to detail (it seems obvious, but this one is important!)
  • You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer
  • You are flexible and coachable
  • We are open to server our customers 6 days a week, Monday through Sunday, from 7AM to 7PM Central Time
  • Our Customer Service team members join us on an 8AM-5PM CT training schedule and receive their permanent schedule during their first month of training
  • Interacting with current policyholders to resolve issues, answer questions, and beyond
  • Contacting customers banking institution to obtain additional details
  • Creating/updating policies for customers to review
  • Submitting payments in addition to issuing refunds
  • Requesting any necessary documentation
Desired Qualifications
  • Bilingual Spanish speaker a plus, but not required
  • Experience in a call center/high incoming call volume environment at plus, but not required
Kin Insurance

201-500 employees

Personalized home insurance solutions
Company Overview
Kin’s mission is to reimagine home insurance For Every New Normal. The company has proprietary technology and a direct-to-consumer model, Kin provides affordable pricing without compromising coverage, even in areas most impacted by climate change.
  • Medical, dental, and vision
  • Life & disability
  • Commuter benefits
  • 401k
  • Education & professional development
  • Flexible PTO
  • Company provided lunch