Full-Time
Teller
Northwest Bank
1,001-5,000 employees
Regional community bank serving local residents
No salary listed
Smethport, PA, USA
In Person
 Finance & Banking (1) |
|---|
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- A high school diploma or equivalent is preferred.
- Customer service experience is preferred.
- Cash handling experience is preferred.
- Banking or retail experience is preferred.
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions.
- Ability to present and express ideas and information clearly and concisely, orally or in writing, in a manner appropriate to the audience.
- Ability to actively listen to achieve understanding, share information, and facilitate the open exchange of ideas and information.
- Ability to establish courses of action to accomplish specific goals, develop and use tracking systems to monitor work progress, and effectively use resources such as time and information.
- Ability to make sound decisions based on perceptive and analytical processes and exercise good judgment in ambiguous situations.
- Knowledge of computers and the Teller System.
- Knowledge of office systems, software, bank products, services, and digital offerings.
- Knowledge of security and dual-control processes, compliance requirements, risk procedures, operational procedures, and applicable Federal and State regulations.
- Achieve financial wellness activity goals, including identifying referral opportunities and contributing to the office's overall sales performance goals.
- Assist customers and visitors with questions, problem resolution, and other needs; proactively engage with customers to understand needs and explain product and service features and benefits; and refer complex requests or products and services to the appropriate team member.
- Greet customers, actively engage with them, and take ownership of resolving customer issues or concerns.
- Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
- Deliver an exceptional customer experience in person, over the phone, and through email communications, while supporting customers' financial wellness.
- Complete assigned educational training and self-education using bank-designed programs and applications.
- Navigate Microsoft Office software, computer applications, and department-specific software to maximize technology tools and efficiency.
- Participate in branch opening and closing tasks as needed.
- Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
- Work collaboratively with co-workers to complete daily tasks, support management with special requests, and demonstrate professionalism.
- Work scheduled evening hours and weekends as assigned or necessary.
- Ensure compliance with Northwest policies and procedures and Federal and State regulations.
- Work with on-site equipment.
Northwest Bank serves communities in Pennsylvania and Ohio as a regional bank offering personal and business banking, including checking and savings accounts, loans, and online and mobile banking. Customers manage money by opening accounts, applying for loans with terms based on credit and need, and using online or mobile tools to view balances, transfer funds, and pay bills with branch support and customer service. The bank differentiates itself through a long local history dating back to 1896 and a focus on community relationships, expansion (such as the 2015 Lorain National Bank acquisition), and a 2018 rebranding to update its digital presence. Its goal is to provide accessible, reliable banking and digital options that support local economies and steady growth.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Warren, Michigan
Founded
1896
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Simplify's Take
What believers are saying
- Q2 2026 net income hit $54 million, with record EPS and revenue growth.
- Net interest margin reached 3.75% in Q2 2026, the fourth straight quarterly increase.
- Northwest earned back Penns Woods tangible book value within one year, ahead of plan.
What critics are saying
- A June 30, 2026 ERISA class action targets Northwest's 401(k) target-date fund swap.
- Penns Woods created $64 million goodwill; any integration miss hits capital and earnings.
- The branch-heavy Columbus push faces larger rivals; a weak rollout leaves expensive empty centers.
What makes Northwest Bank unique
- Northwest Bank pairs hospitality-style branches with self-service tools across Columbus in 2026.
- Lou Torchio hired Chad Ballard in May 2026 to modernize technology and AI.
- Penns Woods added 21 Pennsylvania branches and broadened Northwest's community banking scale.
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Company News
Daisy Willow Early Learning update: one step closer to blooming. Posted on August 5, 2026 In partnership with Northwest Bank, ASSETS is building opportunities for entrepreneurs in Central PA, brick by brick. As Assets PA count down to this year's Great Social Enterprise Pitch, Assets PA is checking in with entrepreneurs who previously participated in ASSETS' Idea Incubator to see where their journeys have taken them. Daisy Willow Early Learning was a finalist, competing in the 2025 Great Social Enterprise Pitch. Launching a childcare center takes more than a vision. It takes persistence, patience, and willingness to keep moving forward even when progress isn't always visible. Finding the Right Home Over the past year, Daisy Willow Early Learning founder Colleen Herko has continued working toward her dream of creating a child-centered early learning environment for Lancaster families. While finding the right location has proven to be the biggest hurdle, every step has brought her closer to making that vision a reality. After months of searching, Colleen is hopeful she has finally found the space where Daisy Willow can take root and grow. Continuing the Mission In the meantime, she hasn't stopped doing what she loves most. This summer, Colleen hosted a popular toddler camp that gave families a glimpse of the engaging, relationship-centered programming she plans to offer year-round. The experience also allowed her to continue refining her curriculum while building connections with local families. Looking Ahead The past year has been one of progress and perseverance. Every challenge has strengthened Colleen's resolve and brought her one step closer to building the early learning center she has envisioned from the beginning. Assets PA is excited to continue cheering on Daisy Willow Early Learning as Colleen moves toward this next chapter, and Assets PA look forward to sharing more updates as her vision continues to blossom. Read Colleen's original entrepreneur story to learn more about the vision behind Daisy Willow Early Learning. To follow Daisy Willow Early Learning's journey, connect with them on Facebook and Instagram.
Northwest Bank openers financial center in Ohio. August 5, 2026 Northwest Bank recently held a ribbon cutting ceremony for its financial center in New Albany, Ohio. This part of the bank's wider expansion into central Ohio, with plans to open three branches by the end of 2026 and one in the first quarter of 2027, according to a press release. The financial center was built with an open-concept layout featuring living room meeting spaces and self-service banking tools. The bank has also partnered with several New Albany area organizations such as Healthy New Albany and New Albany Community Foundation for community outreach. "Northwest's approach to banking is grounded in personal relationships and a hospitality-focused experience, and this design allows our team to better connect with customers and deliver the relationship-driven service that differentiates us," Urich Bowers, chief consumer banking and strategy officer for Northwest Bank, said in the release.
Northwest Bank celebrates grand opening of first financial center in Central Ohio. Jul 30, 2026, 16:10 ET The New Albany location is first of four set to open this year, with an additional Columbus location in Q1 2027. NEW ALBANY, Ohio, July 30, 2026 /PRNewswire/ - Northwest Bank leaders, local community partners and civic leaders gathered to ceremonially cut the ribbon, celebrating the grand opening of the bank's new financial center located at 5746 N. Hamilton Road in New Albany, Ohio. As the first Northwest financial center in Central Ohio, the new construction reflects the bank's continued investment in the Columbus market and its commitment to put down deeper roots in the region. The New Albany location marks the beginning of Northwest's broader Central Ohio expansion, with three additional financial centers set to open by the end of 2026 and one planned for a Q1 2027 opening. "This opening is an important milestone for Northwest Bank and a reflection of our investment and the momentum we're building in Central Ohio," said Lou Torchio, president and CEO of Northwest Bank. "We're proud to be a member of this community, and look forward to growing alongside our customers, partners and neighbors." Designed with a modern, open-concept layout, the financial center creates a welcoming environment that supports a more personalized, relationship-focused banking experience. From its living room-style meeting spaces, designed for meaningful financial conversations, to its convenient self-service banking options, the financial center was built to help customers bank in a way that feels both personal and accessible. "Northwest's approach to banking is grounded in personal relationships and a hospitality-focused experience, and this design allows our team to better connect with customers and deliver the relationship-driven service that differentiates us," said Urich Bowers, chief consumer banking and strategy officer for Northwest Bank. During the ribbon-cutting event, speakers recognized local community partners and highlighted Northwest's longstanding commitment to the communities it serves. Through partnerships with organizations such as Healthy New Albany, New Albany Symphony Orchestra, New Albany Community Foundation, United Way of Central Ohio and the Boys and Girls Clubs of Central Ohio, Northwest is working to establish a strong local presence that extends beyond the financial center and reflects its commitment to being an active, engaged partner in the communities it serves. "Even before opening our doors, we've made connections in Columbus, and we look forward to continuing to strengthen those relationships and support this community as we grow," said Jennifer Gibson, region president and executive director of retail banking for Northwest. Northwest Bank plans to continue expanding its Central Ohio footprint with additional financial centers in Columbus, Gahanna and Westerville. About Northwest Bancshares, Inc. Headquartered in Columbus, Ohio, Northwest Bancshares, Inc. is the bank holding company of Northwest Bank. Founded in 1896, Northwest Bank is a full-service financial institution offering a complete range of business and personal banking products, as well as employee benefits and wealth management services. Northwest operates 152 full-service financial centers and 11 drive-up locations across Pennsylvania, New York, Ohio and Indiana, and provides customers with fee-free access to more than 55,000 ATMs. Northwest Bancshares, Inc.'s common stock is listed on the NASDAQ Global Select Market (NWBI). Forward-Looking Statements This release may contain forward-looking statements with respect to Northwest Bancshares, Inc. (the "Company") including, without limitation, statements relating to the future business plans of the Company. These forward-looking statements involve certain risks and uncertainties. Factors that may cause actual results to differ materially from those contemplated by such forward-looking statements are described in the Company's Annual Report on Form 10-K for the year ended December 31, 2025 under the section entitled "Item 1A - Risk Factors," and from time to time in other filings made by the Company with the SEC. These forward-looking statements speak only at the date of the release. The Company expressly disclaims any obligation to publicly release any updates or revisions to reflect any change in the Company's expectations with regard to any change in events, conditions or circumstances on which any such statement is based. SOURCE Northwest Bank
News for rocket scientists. Northwest Bank celebrates grand opening of first financial center in Central Ohio. The New Albany location is first of four set to open this year, with an additional Columbus location in Q1 2027. NEW ALBANY, Ohio, July 30, 2026 /PRNewswire/ - Northwest Bank leaders, local community partners and civic leaders gathered to ceremonially cut the ribbon, celebrating the grand opening of the bank's new financial center located at 5746 N. Hamilton Road in New Albany, Ohio. As the first Northwest financial center in Central Ohio, the new construction reflects the bank's continued investment in the Columbus market and its commitment to put down deeper roots in the region. The New Albany location marks the beginning of Northwest's broader Central Ohio expansion, with three additional financial centers set to open by the end of 2026 and one planned for a Q1 2027 opening. "This opening is an important milestone for Northwest Bank and a reflection of our investment and the momentum we're building in Central Ohio," said Lou Torchio, president and CEO of Northwest Bank. "We're proud to be a member of this community, and look forward to growing alongside our customers, partners and neighbors." Designed with a modern, open-concept layout, the financial center creates a welcoming environment that supports a more personalized, relationship-focused banking experience. From its living room-style meeting spaces, designed for meaningful financial conversations, to its convenient self-service banking options, the financial center was built to help customers bank in a way that feels both personal and accessible. "Northwest's approach to banking is grounded in personal relationships and a hospitality-focused experience, and this design allows our team to better connect with customers and deliver the relationship-driven service that differentiates us," said Urich Bowers, chief consumer banking and strategy officer for Northwest Bank. During the ribbon-cutting event, speakers recognized local community partners and highlighted Northwest's longstanding commitment to the communities it serves. Through partnerships with organizations such as Healthy New Albany, New Albany Symphony Orchestra, New Albany Community Foundation, United Way of Central Ohio and the Boys and Girls Clubs of Central Ohio, Northwest is working to establish a strong local presence that extends beyond the financial center and reflects its commitment to being an active, engaged partner in the communities it serves. "Even before opening our doors, we've made connections in Columbus, and we look forward to continuing to strengthen those relationships and support this community as we grow," said Jennifer Gibson, region president and executive director of retail banking for Northwest. Northwest Bank plans to continue expanding its Central Ohio footprint with additional financial centers in Columbus, Gahanna and Westerville. About Northwest Bancshares, Inc. Headquartered in Columbus, Ohio, Northwest Bancshares, Inc. is the bank holding company of Northwest Bank. Founded in 1896, Northwest Bank is a full-service financial institution offering a complete range of business and personal banking products, as well as employee benefits and wealth management services. Northwest operates 152 full-service financial centers and 11 drive-up locations across Pennsylvania, New York, Ohio and Indiana, and provides customers with fee-free access to more than 55,000 ATMs. Northwest Bancshares, Inc.'s common stock is listed on the NASDAQ Global Select Market (NWBI). Forward-Looking Statements This release may contain forward-looking statements with respect to Northwest Bancshares, Inc. (the "Company") including, without limitation, statements relating to the future business plans of the Company. These forward-looking statements involve certain risks and uncertainties. Factors that may cause actual results to differ materially from those contemplated by such forward-looking statements are described in the Company's Annual Report on Form 10-K for the year ended December 31, 2025 under the section entitled "Item 1A - Risk Factors," and from time to time in other filings made by the Company with the SEC. These forward-looking statements speak only at the date of the release. The Company expressly disclaims any obligation to publicly release any updates or revisions to reflect any change in the Company's expectations with regard to any change in events, conditions or circumstances on which any such statement is based. SOURCE Northwest Bank
Northwest Bank promotes White to Loan Portfolio Manager