Full-Time

WFM Short Term Planner

Outbound

Confirmed live in the last 24 hours

Prosper Funding

Prosper Funding

201-500 employees

Offers personal loans and credit cards

Fintech
Financial Services

Compensation Overview

$48k - $65kAnnually

Entry

Phoenix, AZ, USA

Hybrid position based in Phoenix, AZ.

Category
Customer Success Management
Sales & Account Management
Required Skills
Power BI
SQL
Tableau
Data Analysis
Google Cloud Platform
Requirements
  • Bachelor’s degree preferred. A focus on Mathematics, Statistics, Finance, Economics, Supply Chain, or Business fields of study is preferred but not required – OR – 1 year of experience in a relevant role (Project management, WFM, capacity planning, or similar)
  • Background in forecasting for Outbound, Outbound/Inbound Blended, or Collections is strongly preferred.
  • Must possess excellent oral and written communication skills with all levels of personnel and be able to multitask in fast-paced environment
  • Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner, deliver presentations and problem solve with stakeholders
  • SQL, Big Query or GCP experience is a plus. Preference for ability to write queries
  • Visualization tools (e.g. Tableau, Power BI, etc.) experience is a plus. Preference for ability to build new reports.
  • Familiarity with WFM scheduling software such as (Verint, Nice/IEX, Aspect/EWFM/Alvaria) or skilling and reporting in ACD phone systems such as (Five9, CISCO, or Avaya) a plus
  • Consistent exercise of good judgment and discretion in matters of significance, and proactive diplomacy.
  • A history of adaptability and self-improvement or learning
  • Demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment requiring the effective management of multiple priorities
  • Strong sense of urgency, proactive problem-solving, and active team building. An ideal candidate will collaborate within and beyond WFM, forming partnerships with operational leaders, analysts, and other key personnel.
Responsibilities
  • Develop and maintain short-term staffing need forecasts for several lines of business (primarily Outbound or Outbound/Inbound Blended) by using Finance/marketing forecasts to project call volume, weighted averages, indexing, seasonality, and trend analysis. Understand regression analysis
  • Heavy focus on forecasting for Prosper’s Collections department
  • Understand outbound-specific forecasting inputs such as right party connects (RPCs), regulations on outbound dialing, dialing strategies, customer time zone impacts, etc.
  • Ability to stand up forecasting for new lines of business and size support need for new products or channels of support such as Outbound Collections or Chat
  • Assist department leaders with accurate forecasts of staffing need and shrinkage trends compared to current staffing and possible attrition to craft hiring plans to ensure actual headcount matches need
  • Analyze & communicate staffing plans to ensure they align with company growth and cost effectiveness objectives. Identify opportunities to staff more cost effectively and save money
  • Measure forecast performance by creating and / or providing metrics and measurements that illustrate forecasting efficacy and scheduling efficiency
  • Conduct root cause analyses to provide recommendations for WFM forecasting and scheduling process improvements. Experience in process creation, documentation, and improvement with an eye toward efficiency and error reduction.
  • Craft strategy to meet or exceed ongoing interval compliance, service level, abandon rate, schedule adherence, utilization, and occupancy objectives
  • Creating optimal schedules to meet forecasted distribution of need and running shift bids (includes managing PTO allocations & bids)
  • Represent and explain complex models of data analysis to operation staff, leadership, and front-line staff in a familiar and non-technical language
  • Create visualizations to convey information regarding the short-term staffing forecast
  • Write script in GCP Big Query to answer novel data questions
  • Adjust existing Tableau reports and build new ones as needed for the business

Prosper Funding offers a variety of financial solutions aimed at improving financial wellbeing for individuals. The company provides personal loans, credit cards, and home equity lines of credit, making its services accessible to a wide range of customers, regardless of their credit history. Personal loans are issued by WebBank, while the Prosper® Card is an unsecured credit card issued by Coastal Community Bank under a Mastercard license. Prosper distinguishes itself from competitors by focusing on affordability and fair access to financial services, as it operates as an equal housing lender. The main goal of Prosper Funding is to help individuals achieve better financial health through its diverse product offerings.

Company Stage

Series G

Total Funding

$487.4M

Headquarters

San Francisco, California

Founded

2005

Growth & Insights
Headcount

6 month growth

12%

1 year growth

12%

2 year growth

12%
Simplify Jobs

Simplify's Take

What believers are saying

  • Prosper's successful crowdfunding campaigns indicate strong market interest and the potential for rapid growth.
  • The company's ability to secure substantial pre-seed funding highlights investor confidence and provides a solid financial foundation for future expansion.
  • Acquisition by Waverly Advisors could bring additional resources and strategic support, enhancing Prosper's growth prospects.

What critics are saying

  • The competitive nature of the crowdfunding and fintech sectors may pose challenges in maintaining market share.
  • Dependence on continuous successful crowdfunding campaigns could lead to financial instability if future campaigns do not meet targets.

What makes Prosper Funding unique

  • Prosper Funding leverages the power of crowdfunding to democratize investment opportunities, unlike traditional financing methods that often limit access to capital.
  • The company has successfully raised significant funds through crowdfunding, demonstrating its ability to engage and mobilize a large number of small investors.
  • Prosper's focus on fintech innovation, as evidenced by its founders' backgrounds and recent funding rounds, sets it apart in the wealth management space.

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