Full-Time

Manager of Customer Success

Confirmed live in the last 24 hours

Submittable

Submittable

201-500 employees

Social impact platform for application management

Data & Analytics
Social Impact

Senior

Missoula, MT, USA + 1 more

Required Skills
Sales
Communications
Salesforce
Requirements
  • BA/BS degree or equivalent experience
  • 7+ years of B2B enterprise software sales experience
  • Successful track record of working with strategic customer accounts
  • Experience managing a team of direct reports
  • In-depth knowledge of customer success models and performance metrics
  • Experience in SaaS environments
  • Outstanding organizational, time-management, and decision-making skills
  • Experience creating MSA's and SOW's
  • Highly developed interpersonal and communication skills
  • Strong technical aptitude
Responsibilities
  • Hiring, coaching, mentoring, and developing staff
  • Providing regular performance reviews and updates on renewal metrics
  • Ensuring Salesforce rigor and best practices
  • Acting as a point of escalation for client issues
  • Providing support on calls, proposals, and messaging
  • Providing product feedback for development
  • Collaborating with peers and leaders
  • Creating an inspiring team environment
  • Innovating and trialing new initiatives
  • Setting and achieving team objectives
  • Resolving team issues and conflicts
  • Recognizing high performance and rewarding accomplishments
  • Encouraging creativity and risk-taking
  • Organizing team building activities

Submittable operates a social impact platform that enhances the management of application-based programs. It stands out for its comprehensive features, like drag-and-drop form builders, automated review workflows, and advanced reporting, making project oversight more efficient and user-friendly. This focus on streamlining processes in grant management, community investment, and employee volunteering reflects a culture centered on innovation and efficiency, making it a positive and progressive place to work.

Company Stage

Series C

Total Funding

$64.3M

Headquarters

Missoula, Montana

Founded

2010

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

1%

2 year growth

40%

Benefits

Health insurance

401K

Optional HSA, FSA, & DCA accounts

Flexible hour

Remote work options

Generous paid parental

Professional development stipends

Involvement in community outreach programs

Fully-stocked kitchens

Weekly catered lunches

Monthly company sponsored happy hours & gatherings