Senior Software Engineering Manager @ ASAPP

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

ASAPP’s Platform Engineering team is looking for a leader with a healthy sense of curiosity, constant improvement mindset, and ability to thrive in an environment of startup-paced execution. The critical ingredients to success on the Platform team include understanding how application services run in the cloud infrastructure and providing a solid foundation for building and iterating on resilient, scalable services.

This role is onsite or hybrid flexible. We have offices in New York City, Northern California, and Bozeman.

What you’ll do

Be responsible for growing and developing a distributed team of engineers (SMEs and generalists) to create frameworks, services and tooling to increase productivity, quality and joy of development across ASAPP
Set the strategic short/mid/long term roadmap for the platform team to solve the most pressing challenges at ASAPP and execute cross functional projects to achieve these solutions
Play a critical function in capacity building and planning
Actively mentor junior engineers
Raise the bar of ASAPP’s engineering culture
Foster a healthy and collaborative culture that embodies ASAPP’s values

What you’ll need

BS or MS degree in Computer Science, or equivalent hands-on experience
5+ years experience building distributed systems and/or infrastructure tooling
5+ years of people management experience
Experience/exposure to AI and ML (either on the backend or infrastructure side)
Proficiency with Go, Typescript, Python, data stores - MySQL, Redis and message queues - Kafka, RabbitMQ, or any similar technology
Self-learner attitude, independent with outstanding problem-solving skills
Customer-centric approach. ASAPP’s developers are the Platform team’s customers
Excellent written and verbal communication skills
Very comfortable with all aspects of backend engineering and methodologies like coding, testing, observability

What we’d like to see

2+ years of experience with cloud technologies like AWS or Kubernetes

Benefits

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) and unlimited sick leave

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid

Senior Software Engineering Manager

Platform

ASAPP

What you’ll do

What you’ll need

What we’d like to see

Benefits

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes ASAPP unique

Benefits