Technical Support Intern

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Job Responsibilities:

The Talent Community Intern is a part of the Global Talent Community team, and their primary role is to learn and execute the programs, procedures, initiatives, and special projects, as needed by their team. They are also responsible timely responses to internal and external queries, making each contact clear, concise, and helpful. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Intern:

• Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
• Assist functional team in learning how to manage central talent database, updating trackers, and uploading data according to account specific guidelines
• Process, organize, and maintain all paperwork
• Master all documented processes and requirements, so that they can support and educate the community
• Helps file tickets to the appropriate group in Zendesk and ensures tickets are picked up by the correct team member in a timely manner
• Update and manage vendor lists, calendars, and records
• Support the recruiters by:
  • optimizing each CV in Lever by tagging it appropriately
  • help transfer CVs from all databases into Lever, and tag them
  • help with getting updated CVs from all freelancers in Falcon
  • a part of a bigger campaign

Community Functional Areas 

• Community Experience 

• Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk, 
• Own employer level branding, with a focus on Social Media and other online messaging platforms  
• Host great in person events to engage our supply base face-to-face 

• Talent Acquisition 

• Recruit new talent into Welocalize’ s Talent Community 
• Offer an engaging pre-hire experience 
• Constantly be researching and improving our recruitment channels 
• Partner Success 

• Offer excellent customer service to our VIP suppliers  

• Ensure there is a consistent loop-back cycle that ensure Welocalize and our suppliers have full transparency into results and sentiment 
• Build regional supply strategies  

• Talent Transformation

• Understand what talent levels are available on the market  
• Build modules to address gaps between market available talent and current customer needs  
• Measure success of modules and constantly improve  

REQUIREMENTS

Education Level

• Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.

Experience

• Interest in recruitment and HR desired but not mandatory
• Experience in a fast-paced, client-centric environment
• Fluency in written and verbal English
• Strong computer literacy, MS Office, e-mail, internet
• Proven ability to learn new processes and tools
• Positive and energetic, thrives in all kinds of social situations, regardless of culture
• Enjoys working in a team and derives energy from being within a team
• Effective communication skills, attention to detail, and the ability to work to tight deadlines are essential
• Team-player with the ability to problem-solve and show initiative
• An objective, problem-solving mindset, mental flexibility and a “can do” attitude
• Knowledge of the localization industry desired but not mandatory

KEY COMPETENCIES REQUIRED FOR THIS ROLE

Key competencies:

• Excellent Customer Service
• Naturally inclined towards Quality in all areas of responsibility
• Persuasive Communicator with a focus on transparency and building relationships
• Problem solver with a drive for Continuous Process Improvement
• Passionate about Learning
• Technical or Analytical mindset
• Thinking out of the box

Additional Job Details:

The Technical Support Intern provides support to technical teams and ensures the smooth running of automated and manual systems. The inter will support monitoring and analyzing reports, identifying and resolving technical issues, and liaising with developers to provide updates. The technical support specialist will provide timely and accurate updates to internal and external users impacted by these processes.

This role is ideal for someone who enjoys analyzing technical glitches, learning new systems, and working in a dynamic environment.