Full-Time
Specialized Senior Workers' Compensation Claim Representative
Travelers
10,001+ employees
Property casualty insurer for homes
Compensation Overview
$73.9k - $122k/yr
Honolulu, HI, USA + 4 more
More locations: Irvine, CA, USA | Glendale, CA, USA | Diamond Bar, CA, USA | San Diego, CA, USA
Hybrid
Hybrid work is indicated for each listed location.
Bachelor's
 Operations & Logistics (1) |
|---|
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- A Bachelor's Degree is required.
- At least two years of Workers Compensation claim handling experience is required.
- Experience with compensability investigations, proactive return-to-work strategy, medical management, complex injury management, initiative-taking resolution tactics, litigation management, and extensive jurisdictional knowledge.
- Strong evaluation, critical, and analytical skills, with the ability to review information from multiple sources to accurately achieve optimal claim outcomes and determine appropriate next steps.
- Understanding of fronting carrier relationships and reporting requirements.
- Ability to make independent decisions while working in a high-volume, fast-paced environment, managing multiple priorities while facing ambiguity.
- Ability to develop and build strong working relationships with internal and external business partners.
- Ability to provide excellent customer experience through effective verbal and written communication.
- Coaching, influence, and persuasion skills.
- Ability to work in a team environment while adapting to and championing change in an agile environment.
- A high school diploma, GED, or equivalent is required.
- Complete investigations and make decisions and recommendations for claims with varying levels of severity and complexity across multiple jurisdictions.
- Establish and update estimates to reflect exposure.
- Develop and employ creative resolution strategies, including implementing proactive action plans and resolution strategies created in partnership with customers, fronting carriers, and stakeholders.
- Communicate claim status efficiently and effectively with business partners, injured employees, medical providers, and legal counsel through various digital channels.
- Maintain open lines of communication, anticipate customer touchpoints, keep customers apprised of claim changes, and discuss claim strategies.
- Provide quality customer service, ensure file quality, perform timely coverage analysis, and communicate with customers based on applying policy information to the facts or allegations of each case.
- Fulfill specific service commitments for certain accounts according to Special Account Communication instructions and fronting carrier handling requirements.
- Identify, select, and direct appropriate internal or external resources needed to effectively resolve claims.
- Maintain and document claim file activities according to established procedures and customer or fronting carrier expectations.
- Acquire and maintain insurance licenses when required to comply with state and Travelers requirements, generally within three months of starting the job, and complete mandated continuing education credits.
- Perform other duties as assigned.
Travelers provides property and casualty insurance for homes, cars, valuables, and businesses in the United States, Canada, the United Kingdom, and Ireland, funded by premiums from policyholders. It underwrites coverage that protects against specified risks, with premiums set based on risk factors and delivered through a network of independent agents, brokers, and direct channels, while also offering loss-prevention resources. It differentiates itself with a 165+ year history and a track record of policy innovations, including early auto and space-travel policies, and through its large distribution network and public-policy initiatives. Its goal is to give clients peace of mind by minimizing risk, preventing losses, and providing financial protection and stability through dependable coverage.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1853
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Simplify's Take
What believers are saying
- Q2 2026 net income rose 46% to $2.2 billion on lower catastrophe losses.
- Travelers returned $1.58 billion in Q2 2026, including $1.31 billion buybacks.
- AI Claim Assistant and TravelersLLM expand automation across claims, underwriting, and renewals.
What critics are saying
- Travelers faces a $2 billion Prairie Farms bad-faith suit filed March 31, 2026.
- New Mexico UIM settlement claims run through September 27, 2026, keeping consumer litigation alive.
- Personal premiums fell 8% in Q2 2026 after the Canada sale, shrinking growth runway.
What makes Travelers unique
- TravelersLLM, launched June 30, 2026, embeds proprietary underwriting knowledge into workflows.
- Travelers became Applied Systems’ first anchor carrier for submissionless renewals on July 8, 2026.
- The company pairs a 165-year brand with scale, 30,000 employees, and 13,500 agents.
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Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Wellness Program
Company News
The Travelers Companies, Inc. has announced a $750 million senior notes offering. The insurance company will issue 4.950% senior notes due 2031 at a public offering price of 99.978% of principal amount. Interest will be paid semi-annually on 24 January and 24 July each year, beginning 24 January 2027. The notes will mature on 24 July 2031. The joint book-running managers include Barclays Capital, BofA Securities, Citigroup Global Markets, J.P. Morgan Securities, and Wells Fargo Securities. Co-managers include TD Securities, Truist Securities, BNY Mellon Capital Markets, Goldman Sachs, HSBC Securities, Morgan Stanley, U.S. Bancorp Investments, and Academy Securities. Travelers intends to use the net proceeds for general corporate purposes, which may include debt repayment, working capital, capital expenditures, and possible acquisitions.
Travelers adds former JetBlue security executive as CISO. Under the red umbrella. TNCR Staff Keith Anderson has joined Travelers as Chief Information Security Officer (CISO), bringing more than two decades of experience leading cybersecurity and technology organizations across the aviation, media, and telecommunications sectors. In the role, Anderson will lead Travelers' enterprise cybersecurity strategy, working with security and risk teams across the company to strengthen its security posture and help protect customers and technology assets. Anderson joins Travelers from JetBlue, where he most recently served as Vice President, Technology Infrastructure & Chief Information Security Officer. Earlier, he held cybersecurity leadership roles at WarnerMedia and AT&T. Announcing the appointment on LinkedIn, Anderson said, "I'm excited to bring my experience in building and scaling security programs to an organization with Travelers' scale, complexity, and commitment to protecting its customers." CxOs on the Move is brought to you by Celigo. Map every flow, connection, and dependency in your enterprise and manage it all through a single conversation with Celigo Ora. Subscribe to the Early Morning Byte! Begin your day informed, engaged, and ready to lead with the latest in technology news and thought leadership.
Travelers reported second-quarter net income of $2.2 billion, up 46% year-over-year, sending its stock 9% higher on Friday to $368.98. The surge came despite a broader market selloff driven by concerns over AI valuations. The profit jump stemmed primarily from three factors. Catastrophe losses fell nearly half to $518 million before taxes, down from $927 million a year earlier. The insurer also booked $578 million in favourable prior-year reserve development, whilst after-tax net investment income rose 14% to $883 million. Core business performance improved modestly, with the underlying combined ratio edging to 84.1% from 84.7%. Net written premiums remained essentially flat at $11.5 billion. The company returned approximately $1.6 billion to shareholders during the quarter, including $1.3 billion in buybacks.
Travelers Companies reported second-quarter net income of $2.21 billion, or $10.26 per diluted share, up 46% from $1.51 billion a year earlier. The increase was driven by lower catastrophe losses, higher net investment income, and stronger underwriting results. Catastrophe losses dropped to $518 million from $927 million in the second quarter of 2025, primarily from severe wind and hail storms. Net investment income rose 14% to $1.07 billion on a pre-tax basis. The consolidated combined ratio improved to 83.6% from 90.3% a year earlier. Net written premiums totaled $11.53 billion, essentially unchanged year-over-year. Travelers returned $1.58 billion to shareholders during the quarter, including $1.31 billion in share repurchases. The company's shares are up more than 16% in 2026.
Travelers continues positive performance in Q2'26 as underwriting and investment portfolio shine. 17th July 2026 - Author: Kane Wells - The Travelers Companies, Inc. has reported a substantial increase in net income for Q2 2026, reaching $2.208 billion, up by $699 million from the $1.509 billion recorded in the same period last year, driven by higher core income and higher net realised investment gains. The firm's core income in Q2 2026 was $2.160 billion, up $656 million from the same period of last year. Travelers attributed this to lower catastrophe losses, higher net favourable prior year reserve development, higher net investment income and a higher underlying underwriting gain. By business segment, Business Insurance generated after-tax income of $1.198 billion in Q2 2026, an increase of $385 million from the same period in 2025. Personal Insurance also reported significant growth, with after-tax income rising by $293 million year-on-year to $827 million. Meanwhile, Bond & Specialty Insurance posted after-tax income of $234 million, down $10 million compared with the second quarter of 2025. As noted, the insurer also reported a significant improvement in its underwriting gain in Q2 2026, which increased to $1.738 billion, representing a $716 million rise from the $1.022 billion recorded in the same period of 2025. This performance reportedly benefited from higher net favourable prior year reserve development of $578 million, compared to $315 million in Q2 of 2025. Furthermore, catastrophe losses, net of reinsurance, decreased substantially to $518 million in Q2 2026 from $927 million in Q2 of last year. Net investment income also contributed positively to Travelers' Q2 2026 results, rising by $128 million to reach $1.070 billion. Reflecting the strengthened underwriting performance, Travelers improved its combined ratio by 6.7 percentage points to a strong 83.6% for Q2 2026, compared to 90.3% in Q2 2025. In terms of top-line premium volume, total net written premiums for Q2 2026 remained relatively flat at $11.529 billion, compared to $11.543 billion in Q2 2025. Within the aforementioned segments, Business Insurance net written premiums grew by 3% to $5.984 billion, and Bond & Specialty Insurance increased by 14% to $1.237 billion. These gains were somewhat offset by an 8% decline in Personal Insurance net written premiums, which fell to $4.308 billion in Q2 2026. Alan Schnitzer, Chairman and Chief Executive Officer of Travelers, commented, "Reinsurance Group is pleased to report excellent second quarter results with very strong underwriting performance across all three segments and a terrific result from its investment portfolio. "These results, along with its exceptionally strong balance sheet, enabled Reinsurance Group to return more than $1.5 billion of excess capital to its shareholders during the quarter, including $1.3 billion of share repurchases. "The strong results Reinsurance Group has delivered in the first half of the year reflect durable underlying fundamentals, the discipline with which Reinsurance Group manage its balance sheet and the successful execution of its winning strategy. "The scale of our earnings and cash flow enable us to invest in differentiating technology, including AI, at a level that sets us apart, further strengthening the competitive advantages that power those results. Operating from this position of strength, we remain highly confident in the outlook for Travelers."