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Program Manager
Digital Success Risk Mitigation Programs
Confirmed live in the last 24 hours
Austin, TX, USA
Experience Level
Desired Skills
Data Analysis
  • 3+ years of experience in Customer Experience, Customer Success, or Engagement Marketing in B2B SaaS companies
  • 2+ years of hands-on experience building digital first, multi-channel risk mitigation programs with a consistent record of improved customer adoption, health and retention
  • Experience establishing pooled resource models within Customer Experience, Customer Success, or Support
  • Expertise identifying trends through data analysis and turning insights into actionable outcomes
  • Excellent communication skills (verbal and written) with an ability to communicate at all levels, escalate program issues, and mitigate project risks
  • Deep experience working with customer success and analytics tools like Gainsight Journey Orchestrator, Salesforce, Looker/Tableau and more
  • Consistent track record of designing compelling and impactful customer engagements
  • Design a best-in-class digital-first risk mitigation program for digital customer success, defining risk measures and actionable triggers in order to build, maintain and monitor programs across the customer journey
  • Iterate on our current health score to fit the purpose of digital risk mitigation programs
  • Partner closely with the pooled CS team to create human touch intervention flows to mitigate risk and prevent churn when digital programs reach their limits
  • Collaborate cross-functionally to develop innovative and creative ways of engaging with our customers in order for them to achieve their expected business outcomes ● Analyze, assess, prioritize, and evolve programs to reduce risk by ensuring customers are realizing value from our platform
  • Measure and report on program performance and business impact

1,001-5,000 employees

Online whiteboard & teamwork platform
Company Overview
Miro’s mission is to empower teams to create the next big thing with their leading visual collaboration platform. The company’s whiteboard platform empowers remote, in-office, and hybrid teams to communicate and collaborate across formats, tools, channels, and timezones – without the constraints of physical location, meeting space, and whiteboards.
  • Excellent Medical, Dental + Vision health benefits
  • Competitive salaries + Flexible time off
  • 401k matching + Competitive equity package
  • Free lunches + Office snacks
  • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
  • Distributed team across offices globally
Company Core Values
  • Play as a team to win the world - We work, learn, and celebrate in collaboration rather than alone.
  • Focus on impact and make it happen - We dream big, prioritize outcomes that matter most, and own our commitments.
  • Learn, grow and drive change - We reflect openly on our successes and failures and apply learnings for our work, team, and self-development.
  • Practice empathy to gain insight - We look from the perspectives of customers, users, and each other, to deepen understanding.