Reservations Agent

Job Description

• Use of the hotel PMS to process and input all reservations types within the same working day
• Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
• Ensuring accurate data is recorded for all reservations
• Upkeep of all reservation records
• Ensuring timely communication with guests in line with company policy and procedure
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests

About you:

• Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
• Have a strong sales focus and the ability to upsell the hotel features
• Sound Knowledge & application of OPERA 
• High level of attention to detail
• Team player with high level of initiative & the ability to work autonomously
• Excellent written and verbal communication skills
• Intermediate knowledge & application of Microsoft packages & PC usage
• Exceptional organisational & time management skills
• Loves a challenge and can work in a high pressure environment

Qualifications

• Excellent communication skills, both verbal and written.
• Well-presented with a natural ability to build rapport both in person and over the telephone.
• Ability to work under pressure, and think on your feet. 
• Self-motivated and energetic, with positive and professional attitude.
• Time management skills with the ability to multi-task.
• Service oriented with an eye for detail.