Senior Front-end React Software Engineer

Parcelhero boosts its customer support with new AI-powered features. Parcelhero, the UK's leading courier comparison platform, has further improved its customer support with new AI-powered features, offering faster, 24/7 assistance. The industry-leading parcel price comparison site Parcelhero has announced the introduction of a suite of new AI-powered customer support features that will speed up its responses to its customers' queries and boost its round-the-clock customer support. The upgraded support features combine intelligent automation with human expertise to deliver a smoother experience from start to finish - whether customers need quick answers, live guidance or ongoing case updates. Roger Sumner-Rivers, Founder & CEO of Parcelhero, says: 'Parcelhero was founded on the principle that we would offer a "hero" service to customers of all levels, from the individual who only mails a parcel once a year, to large enterprise businesses. 'Our new web platform, launched earlier this month, features new AI-powered tracking, the industry's fastest booking interface, and a host of new smart features designed to put senders in the driving seat. It's this technology that has enabled us to introduce a range of new features designed to support customers at every stage of their shipment, from packaging advice to resolving potential Customs delays. AI Chatbot 'A new AI-powered chatbot acts as the first point of contact for customer enquiries. We've dubbed our new chatbot "AI hero" and it provides instant responses to common queries, helping customers resolve most issues within seconds. Live Chat with Customer Support 'Sophisticated though our new AI chatbot is, of course there are times when people really need to speak to a real-life human being. For questions that need a personal touch, users can move directly from the chatbot to a live agent within the same chat window, keeping the conversation simple and uninterrupted. This ensures real-time help and faster issue resolution. Improved ticketed support 'Parcelhero has also strengthened its ticketed support system, ensuring continuity and clear communication for ongoing issues. Customers can easily view their entire interaction history in one place - from the initial automated guidance and emails to follow up messages from a support agent. Support for individuals and businesses 'Both guest users and regular customers have easy access to help without needing to repeat information. Logged in users can contact support directly from their dashboard, with tracking details automatically linked to their query. The new "Get Support" button makes help available from any page - whether booking a delivery or checking packaging advice. 'We've always believed that great service comes from combining smart technology with real human care. These new customer service features are about removing delays and giving senders quick, reliable support at every stage of their shipment. To experience the new AI-powered technology in action, visit our website. Share the knowledge!

Parcelhero partners with Royal Mail to offer wider range of new low-cost options. Parcelhero, the UK's leading price comparison site, has joined forces with Royal Mail to offer its popular courier services. The partnership will deliver a significant increase in price options and collection times for customers. Parcelhero, the UK's leading parcel price comparison platform, has announced a new partnership with Royal Mail. The new service integrates Royal Mail's courier services into Parcelhero's suite of offerings. Now, Parcelhero customers can compare Royal Mail's competitive rates and options alongside its wide range of existing carrier services. The addition of Royal Mail gives customers more choice and flexibility in selecting a service most aligned to their personal cost and time requirements, bringing them more choice and control. Parcelhero's founder and CEO, Roger Sumner-Rivers, says: 'This is the first direct partnership between Parcelhero and Royal Mail, the UK's largest provider of postal services, although Parcelhero has offered its customers the choice of Royal Mail's express parcels service, Parcelforce, for many years. 'Parcelhero customers can now organise a Royal Mail courier for exactly when they are needed. Whether it's a letter or a 20kg shipment, senders can now compare Royal Mail's fully tracked services directly against every other carrier, adding value and flexibility to their shipping choices. Many individuals and businesses are very familiar with Royal Mail's services, and The Daily Brit is delighted to add these to its wide range of courier partners.' Parcelhero's Royal Mail key service features: Fast turnarounds with Tracked 24 for urgent deliveries Cost-effective Tracked 48 for non-urgent items A wide range of parcel sizes, perfect for packages large and small International tracked options for sending abroad with confidence Parcelhero's new Royal Mail courier services: Large letters (Tracked 24 / 48) - up to 1kg Small parcels (Tracked 24 / 48) - up to 2kg Medium parcels (Tracked 24 / 48) - up to 20kg International tracked (Large Letter or Small Parcel) Up to 750g for Large Letters Up to 2kg for Small Parcels Says Roger: 'The Daily Brit is delighted to be able to offer both Royal Mail's tracked UK and international courier services for the first time. Customers selecting to book Royal Mail services through Parcelhero will benefit from "The Parcelhero difference": Real-time Royal Mail parcel tracking A wider range of competitive price options £50 free protection on Royal Mail shipments Door-to-door delivery 'Among the benefits of selecting Royal Mail services are 9am-7.30pm collections in selected commercial areas, door-to-door neighbourhood deliveries and the option of your Royal Mail driver bringing your labels if you don't have a printer. 'Senders booking a Royal Mail service through Parcelhero can access Royal Mail's support services directly, should they have any issues, minimising confusion and ensuring swifter resolutions to their queries. 'Its new Royal Mail courier option arrives at a pivotal time. Parcelhero has launched its new platform this month, introducing a range of powerful new features designed to support consumers and businesses at every stage, setting a new standard for simplicity, reliability, and control in delivery." To find out more about Parcelhero's new range of Royal Mail delivery options, visit https://www.parcelhero.com/en-gb/courier-services/carriers/royal-mail