Product Designer

About Peppr:

Peppr gives independent restaurants the POS and ordering solutions built for how they actually work. We focus on solving real problems owners face every day, from managing the dinner rush to driving more sales through digital channels. Running a restaurant is hard enough without fighting your technology. That’s why we handle setup and launch, so restaurants can focus on their guests and grow their business faster. Join us on our journey to transform the restaurant experience, one transaction at a time.

Product Design @ Peppr

We believe that not enough design thinking has gone into the tools restaurants use to serve their guests. That means that most restaurants have to pull together many different systems to get the job done. You will help us change that.

As an early designer, you’ll get to apply a unique blend of design and product knowledge to re-imagine how restaurant flows and operations in Peppr should, and could, feel.

About the role:

Are you a creative and innovative product designer looking for the freedom and flexibility to build a product from the ground up? Here at Peppr, we are looking for a user obsessed Product Designer to join the Team. In this role, you will collaborate closely with our Product Team to translate user requirements into intuitive, impactful interface designs. This person will be a key contributor to designing Peppr’s digital offerings and other restaurant tech products, as well as building the design system that will be foundational to the user experience.

What You’ll Do

• Design & ship core features. Design and maintain core features and infrastructure. Given the size of the team, you will be working across the entire product and will have lots of responsibility

• Collaborate & learn. Partner with the rest of our team, communicate openly, give & receive thoughtful feedback, and learn from people who excel in their areas of expertise

• Take ownership. We're focused on building a high-trust, ownership focused environment where everyone aims to define what they think is most important to work on, and drive initiatives forward

• Interview users, analyze feedback, help prioritize the roadmap. Set up, run, and synthesize learnings from user research studies to help inform what use cases and improvements we should focus on. Offer insight into the restaurant business and merchants, analyzing and proposing effective design solutions based on merchant needs and business data

• Design & prototype novel interfaces. You'll rethink how we can make certain aspects of building software more intuitive to users, which requires you to deeply understand what building software looks like today. This could involve quickly building lightweight prototypes to explore novel interaction patterns that make building software efficient and intuitive

What You’ll Bring

• Clear design process. You can identify the right problems to solve, consider multiple solutions, and speak intelligently about tradeoffs. You develop personal and shared processes in service of a shared higher-level goal, not just for the sake of having a process

• Excellent communication & collaboration. You’re able to consider different levels of abstraction so your ideas land with your audience. You default to visual communication, but also have excellent verbal and written communication skills. You’re organized and comfortable with both synchronous and asynchronous communication

• Systems thinking. You can break down complex problems and expose simple interfaces for accomplishing difficult tasks. You see patterns that repeat across the product and are able to abstract them into common interactions. For example, if we auto-fill the best values into certain fields in the product, how can we adapt the same functionality across contexts into the rest of the product?

• Ability to deliver pixel-perfect designs. You care about coming back to something again and again until "it feels right", and you inspire your engineering partners to have the same level of care

• Thinking in interactions, not static screens. You embody the belief that software is not a set of static screens, but rather a responsive system that evolves over time. You deeply understand the nuances of designing for such a medium

• A customer-focused approach to design. You’re constantly empathizing with customers and checking back in to make sure we're delivering intuitive value

Basic requirements

• 3+ years of experience in product design, with systematic knowledge of design theory

• 2+ years of experience designing SaaS e-commerce, online ordering, marketing and loyalty products

• Proficiency in Figma and latest design features

• You are based in Dallas, TX or Los Angeles, CA

Preferred qualifications

• Ability to communicate effectively in English and Chinese Mandarin

• Professional experience or thorough understanding of the restaurant industry

• Experience utilizing user interviews, desktop research, etc to conduct user research and to perform analysis to deeply understand the needs of the US catering industry and merchants

• Have in-depth research on the operating behavior of mobile and PC users, be able to use design to guide user behavior, have exceptional experience perception capabilities, and continuously optimize product experience

• Strong communication, documentation and project management skills