Onboarding Manager – Team Lead

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION:  

As a key member of our global Onboarding team, you will support our colleagues and customers in the EMEA and APAC regions. You will be responsible for leading a team focused on onboarding new customers to Glofox within a key segment of our business.

The Team Lead will be a key resource for Onboarding Managers, supporting them with solution ideation and guidance on how to mitigate risks during onboarding.

The successful candidate will be an ambitious, customer-centric individual who can both inspire a team and lead by example, demonstrating key company values of #GrowthMindset, #OneTeam, and #BestLife.

WHAT YOU’LL DO:  

Operational Leadership

• Own the operational health of the onboarding function, including backlog management, capacity planning, and forecast accuracy.

• Monitor onboarding pipeline and ensure accuracy of timelines, statuses, and data integrity across all active customers.

• Drive performance against key metrics (time to onboard, volume, churn) through regular inspection, trend analysis, and root cause identification.

• Ensure all onboarding projects are appropriately assigned and progressing on time, proactively identifying and mitigating risks.

• Manage escalations and ensure timely resolution with appropriate stakeholder involvement.

Team Leadership & Development

• Lead, develop, and support a team of Onboarding Managers responsible for guiding clients through their onboarding journey.

• Hold team members accountable to onboarding processes, timelines, and quality standards.

• Conduct regular 1:1s, coaching, and performance management to drive individual and team success.

• Support hiring, onboarding, and ramping of new team members, including mentorship and training.

• Ensure continuity of customer onboarding through effective coverage planning.

Cross-Functional Collaboration & Continuous Improvement

• Collaborate with internal teams to optimize onboarding workflows and improve the customer experience.

• Partner with Sales to ensure a smooth transition from sale to onboarding, including account assignment and escalation.

• Engage with Technical Implementation and other teams to improve migration workflows and ways of working.

• Ensure team readiness for product updates and evolving processes, partnering with Enablement and Product Marketing as needed.

• Identify opportunities to improve processes, tools, and customer touchpoints, and drive implementation of those improvements.

WHAT YOU’LL NEED:

• Track record of strong and consistent performance in current or previous roles.

• Experience managing high-volume onboarding pipelines (35+ customers) with performance-based KPIs.

• Strong operational mindset with experience in forecasting, pipeline management, and capacity planning.

• Proven ability to drive accountability and process adherence within a team environment.

• Strong analytical skills with the ability to identify trends and translate insights into action.

• Excellent written and verbal communication skills, including experience presenting to stakeholders.

• Outstanding organizational, scheduling, and time management skills.

• High EQ and interpersonal skills with the ability to work across diverse stakeholders.

• Demonstrated leadership capability; self-motivated, curious, and resilient.

• Ability to lead teams through change and drive adoption of new processes.

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Monthly reimbursement for your preferred health scheme

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com

#LI-REMOTE