Full-Time
Operations Manager
ACRT Services
Utility vegetation management services
Compensation Overview
$95k/yr
Rochester, NY, USA
In Person
Employees begin each day at the local office.
Bachelor's
 Operations & Logistics |
|---|
- A High School Diploma or GED is required.
- At least 3 years of experience in an operations management or supervisory role is required.
- At least 3 years of experience directly managing teams of line locate technicians in the damage prevention field is required.
- Ability to delegate responsibilities while maintaining organizational control of operations and customer service.
- Training in conflict management and business negotiation processes.
- Knowledge of operations, safety processes, programs, and procedures.
- Strong communication skills and comfort interacting with management and customers.
- Strong analytical and financial analysis skills.
- Ability to teach, coach, and train operations supervisors to drive change and execute process improvements across offices.
- Knowledge of general business software and aptitude for learning new applications, including proficiency in Microsoft Word, Excel, and Outlook.
- Ability to multitask and work independently and as part of a team.
- Strong leadership skills and attention to detail for problem solving.
- Drug and alcohol testing is required, including testing under applicable Non-Regulatory and Federal Department of Transportation requirements.
- Provide direction, training, support, supervision, and motivation to operations supervisors and their downline reports.
- Ensure approved policies and objectives are understood and effectively applied in each operating unit.
- Supervise and review the preparation of forecast numbers for each department.
- Review performance and significant variances, along with corrective action plans.
- Conduct performance and wage reviews for department supervision.
- Ensure timely production reports and accurate records for operating activities used for control, planning, accounting, and required customer reports.
- Track staffing requirements and hire new talent as needed to match specific duties and skill sets.
- Distribute monthly operational reports covering unusual events, major expenditures, legal actions, overtime payments, and related matters to appropriate departments and personnel.
- Handle or defer customer complaints to the appropriate authorities.
- Represent the company professionally to clients and their customers.
- Provide general information about meter services to customers when applicable.
- A Bachelor's Degree in Operations Management or Business Administration is preferred.
- Five years of experience in an operations management or supervisory role is preferred.
- At least one year of experience in budget development and oversight is preferred.
- Five years of experience directly managing teams of line locate technicians in the damage prevention field is preferred.
ACRT Services is an employee-owned utility services organization specializing in independent vegetation management. Its teams help electric utilities, cooperatives and other infrastructure operators inspect rights-of-way, plan tree work, assess risk and manage storm response. Capabilities also include consulting forestry, arborist training, safety services, environmental research and workflow software. Because ACRT does not perform tree trimming itself, it positions its field assessments and recommendations as independent support for safe, reliable utility operations and environmental stewardship.
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