The Role

GeneDx is a patient-centered technology platform seeking an exceptional Salesforce Administrator to work collaboratively with product owners, developers and quality assurance resources to delivery high impact initiatives that help drive Sales and Service operations. This key role reports directly into Engineering and will be pivotal in driving the best solution to build and maintain in Salesforce while understanding the orchestration of roles and responsibilities among existing critical systems that serves patients, providers, health systems, and researchers.

In this role, you will scope out various requests from different user groups and execute the approach best suited to the Salesforce infrastructure. You will be expected to use your advanced knowledge of Salesforce domain strengths and its limitations and processing strategy to guide the correct development plan. You will also play a key role in ensuring the Salesforce instance represents best practices for scalability and data reliability.

Experience, Traits, and Skills

• At least 8 years of experience as a Salesforce Administrator
• At least 3 years of experience leading medium to large scale projects, including working with business stakeholders, product managers, and overseeing software development work
• Proficiency in Salesforce configuration, data management, and user support.
• Advanced experience in security settings including profiles, roles, and sharing rules.
• Expertise in Sales Cloud, Service Cloud, with working knowledge of Marketing Cloud.
• Experience in building automation using declarative tools such as flows, approval processes, and time-based workflows.
• Familiarity with enterprise SaaS software design patterns and agile software development lifecycle processes.
• Strong communication skills with a focus on cross-functional collaboration
• Experience working in an Agile framework
• Healthcare industry knowledge is a plus, including experience with Salesforce Health Cloud
• Certifications:
• Salesforce Administrator (Required)
• Salesforce Advanced Administrator (Preferred)
• Salesforce Platform App Builder (Preferred)

The Responsibilities

• Collaborate with stakeholders to understand business requirements and identify solutions using native Salesforce configuration.
• Perform Salesforce administrative tasks including user management, security settings, and data maintenance.
• Provide end-user support, troubleshoot reported issues, and validate production data integrity.
• Scope and prioritize business needs into technical work and oversee development and delivery of a group of software developers.
• Contribute to larger-scale strategy of how to structure our Salesforce instances and integrations with in-house systems and other 3rd parties.
• Participate in code reviews, quality assurance processes, and deployment activities.
• Stay updated with Salesforce product releases and best practices.

The Objectives

• Ensure Salesforce data integrity and reliability to support business operations effectively.
• Maintain high-quality user support to foster confidence in Salesforce usage.
• Facilitate collaboration between various teams to accelerate product delivery.
• Streamline integrations between Salesforce and other commercial platform components.
• Ensure a clean and modular setup of Salesforce that supports our various customer and internal user groups.