UX Designer

Bravo Communications Services LLC is leading the Identity Credential Access Management Next Gen Single Sign On (ICAM NG SSO) program for the Department of Veterans Affairs. This program aims to modernize the VA's Single Sign-On (SSO) technology to enhance security, user experience, and operational efficiency.

Here on the By Light User-Centered Design (UCD) team, we believe that great ideas are driven by your passion, your experiences, your ethics, and your ability to be the note of levity in the face of adversity. You will be welcomed onto a small team with big ideas and work alongside (well…from your home office) deep thinkers and great dreamers. Our team is fun, full of life, tight knit, witty, and collaborative. Though we primarily communicate via gifs and memes, you will quickly discover that we sneeze at being typical and strive to overachieve. We are here to inspire each other, challenge ideas, and work together to find intuitive solutions to real problems.

Our common goal as a team is to work with the Department of Veteran Affairs (VA) to help empower Veterans. We ask you to bring your open-minded attitude and collaborative spirit, and in return, you will be part of a team where your unique perspectives are celebrated, and your desire to help is fulfilled.

We are looking for a problem solver to help us create the best user experience for our Veterans. While this role does include UI work, it is first a UX role and our ideal candidate will understand that.

• Create both new and iterative mobile-first designs that follow UX principles, put accessibility first, and adhere to the design system.
• Solve usability issues and make enhancements through creative exploration within rigid constraints.
• Attend to precision in design and documentation.
• Communicate effectively and present work with a professional demeanor and appearance.
• Advocate for Veteran needs among various stakeholders and evangelize research-based UX design.
• Work closely with the accessibility specialist to ensure accessibility standards are met.
• Collaborate with the research team to ensure designs are backed by research.
• Become an expert in your assigned product.
• Collaborate closely with developers, ensuring smooth handoff of designs and conduct quality assurance (QA) work.
• Collaborate closely with the content and information architecture teams to ensure compliance and consistency across products.
• Work efficiently and effectively within time constraints while maintaining fidelity to UX principles, the design system, and internal quality standards.
• Represent UCD in cross-functional teams participating in design challenges.

• Passion for serving Veterans
• 3+ years experience required
• UX portfolio required
• Full understanding of human-centered design approaches, methods, principles and skills
• Familiarity with UX research methodology
• High proficiency in UX design tools such as Figma
• Proficiency with presentation applications (PowerPoint, Google Slides)
• Excellent written and verbal communication and the ability to present work to large groups
• Able to function independently and in a team environment, with excellent collaboration skills

• Experience working within a design system
• Experience designing for accessibility
• Experience with visual work platforms such as Mural or Miro
• Experience working in an Agile delivery environment with Agile frameworks and methodologies such as Scaled Agile Framework (SAFe), Scrum, and Kanban
• Experience with Jira management tools

• Ability to obtain and maintain a Public Trust

• Candidates should be prepared for a whiteboard challenge during the second interview phase to demonstrate their problem-solving and technical skills in a live setting.  

• Travel to a local VA facility will be required for onboarding, obtaining VA-issued equipment, resolving IT-related issues, or renewing VA credentials. This ensures secure access to systems and compliance with VA operational requirements.