Simplify Logo

Full-Time

Customer Experience Associate

Latam, Contract

Posted on 7/10/2024

Firstbase

Firstbase

51-200 employees

SaaS automation for remote worker equipment

Hardware

Mid

Remote in USA

Category
Customer Experience
Customer Success & Support
Required Skills
Communications
Zendesk
Requirements
  • BA/BS degree or similar university education
  • 2+ years experience as a Customer Support Specialist in e-commerce, B2B, logistics, SaaS, Direct-to-consumer role and/or in digitally native brands
  • Ability to work quickly and independently with excellent time management skills
  • Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills
  • Experience using Zendesk, Jira and/or other help desk software and remote support tools
  • Ability to adapt to new tools and technologies
  • Fluency in English, both spoken and written
Responsibilities
  • Respond to and resolve customer queries and other inbound/outbound requests in a thoughtful, timely and accurate way - via email
  • Act as a process and product expert, being able to quickly and accurately consult users on best practices and how Firstbase operates
  • Create and maintain customer-facing FAQs, videos, and other support materials in our Help Center
  • Collect and share user suggestions, as well as pain points, directly with the rest of the company (particularly our Product and Operations teams)
  • Identify areas of operational improvement within the CX team as well as the overall organization. Feel and be empowered to make those improvements

Firstbase.com specializes in SaaS automation and a subscription-based hardware model, designed to optimize the equipment lifecycle for remote and hybrid workers. This company fosters a culture that emphasizes efficient resource management and productivity enhancement, making it an ideal workplace for individuals passionate about simplifying complex logistical challenges in the evolving workspace. Their focus on streamlining processes from onboarding to offboarding demonstrates their commitment to both technological advancements and employee satisfaction.

Company Stage

Series B

Total Funding

$65.3M

Headquarters

PECK SLIP, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-16%

2 year growth

-17%

Benefits

Competitive salary & equity

Hybrid work environment

21 days of PTO + birthday off

Build your ideal work setup

Health Insurance

Company retreats

Amazing quarterly bonuse

Learning & development