Business Operations Manager

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.

Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!About Shakepay

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future. 

We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

Business Operations Manager

At Shakepay, the Business Operations (“BizOps”) team plays a critical role in keeping our company’s engine running smoothly and efficiently. We work on cross-functional initiatives that span multiple functions. The BizOps team is responsible for identifying and executing on high-impact projects to drive growth, improve processes, and ensure we continue delivering an exceptional experience to over one million Canadians using Shakepay. We’re problem-solvers who thrive in fast-paced environments, constantly seeking new ways to help Shakepay scale effectively.

What you’ll be doing

• Own and drive BizOps projects from idea to execution, working cross-functionally to solve complex problems and deliver impact
• Identify and prioritize high-leverage opportunities, aligning work with Shakepay’s strategic goals
• Break down complex challenges into clear steps, using data, research, and structured thinking to guide decisions
• Partner cross-functionally (Product, Marketing, Engineering, Operations, Finance) to solve problems that deliver meaningful value
• Facilitate clarity and alignment, helping teams frame problems and reach practical, well-supported solutions
• Communicate insights and recommendations to leadership, influencing business decisions through strong storytelling and analysis
• Mentor teammates and shape how BizOps works, raising the bar for execution and leaving teams stronger

Who we’re looking for

• 5+ years of experience in a relevant field (consulting, banking, operations at a startups, etc.) 
• Exceptional written & verbal communication: You excel at crafting narratives and creating compelling slide decks, documentation, and proposals. You can clarify complex ideas in a structured way for diverse audiences—from executives to investors
• Strong data & analytics skills: comfortable analyzing large datasets with an eye for detail
• Proficiency with AI: Familiarity with AI tools and frameworks and an understanding of how to leverage AI solutions to automate processes or derive additional insights
• Problem solver: You approach questions and challenges with structured thinking and creativity, always proposing actionable solutionsProject management skills: You have experience managing multiple tasks in parallel, keeping yourself on schedule, and delivering projects on time
• Collaboration & communication: You’re a natural connector who can effectively communicate with different audiences (executives, managers, individual contributors) to get things done
• Self-starter: Proactive, self-motivated and thrives working in a fast-paced, constantly changing environment

Bonus points

• Knowledge and curiosity for bitcoin and the financial services ecosystem
• SQL proficiency & data visualization: Experience building queries, dashboards, and visual presentations of data (e.g., Metabase, product analytics tools)
• Entrepreneurial experience: You’ve started a company, contributed to a high-growth startup, or led a side hustle that honed your balanced approach to both strategy and execution

Why join us?

• Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.
• Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
• Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.
• Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.

Perks and benefits

• 🤝 Be an owner - Every employee has stock options as part of their total compensation 
• 🥅 Reach your goals - Yearly salary assessments 
• 🦷 Health & wellness :  Access to comprehensive health and dental coverage, including health and wellness spending accounts. 
• 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
• 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
• 🐣 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
• 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other  

Equal Employment Opportunity

Shakepay does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email [email protected]

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.