Business Intelligence Analyst

Job Responsibilities:

• Assist in building reporting tools and dashboards to track performance of the online booking funnel and enhance client experience.  
• Test, track, and improve search, social, and content performance to increase customer engagement and conversions. 
• Partner with the Data Engineering team to define and operationalize key business metrics, including bookings, conversion rates, and no-show rates.  
• Extract, clean, and prepare data from platforms like Snowflake to support ad-hoc and recurring analysis.  
• Develop dashboards and performance reports using tools like Power BI for internal stakeholders.  
• Monitor trends and surface data-backed recommendations that support marketing, digital, and business growth strategies.  
• Collaborate with data teams to set KPIs, build dashboards, and extract actionable insights from all data types. 

Basic Qualifications:

• Bachelor’s degree in Analytics, Business, Marketing, Computer Science, or a related field.
• 2–4 years of hands-on experience in business intelligence, digital or marketing analytics, or related roles.
• Proficiency in SQL and Excel, with experience working with data platforms such as Snowflake.
• Strong skills in building dashboards and reports using BI tools, especially Power BI.
• Familiarity with digital analytics platforms such as Google Analytics or equivalent.
• Excellent analytical thinking, communication, and problem-solving skills.
• Clear and professional communication skills, both verbal and written, with the ability to present complex data in a compelling and actionable way to non-technical stakeholders.

Preferred Qualifications:

• Experience working in multi-location retail, healthcare, or veterinary services.
• Exposure to marketing attribution, web funnel analysis, or client journey optimization.