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IT Helpdesk Technician
Confirmed live in the last 24 hours
Salt Lake City, UT, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's degree or equivalent technical certifications
  • Advanced troubleshooting experience in either Mac OS or Windows using MDM
  • Excellent verbal and written communication skills
  • 1-2 years of experience in customer facing support or a customer service role
  • Working knowledge of networking fundamentals
  • Experience working with Active Directory
  • 1-2 years experience with technical documentation or technical writing
  • Provisioning of computers and hardware
  • Maintain an active inventory of all hardware
  • Be the first point of contact for any employee about hardware or software-related issues, including closing support desk tickets and replying to email & chat requests
  • Assist with the upkeep of conference rooms including maintenance of tablets, TVs, phones, cable management, etc
  • Create, maintain and update user profiles
  • Contribute to IT documentation
  • Support and maintain company printers, TVs, dashboard computers, audiovisual (AV) equipment, etc
  • Program and monitor large scale audiovisual (AV) for various events
Desired Qualifications
  • Passion for learning about all aspects of computers and hardware
  • Interest in troubleshooting and researching unfamiliar problems as they arise
  • Strong time-management skills that enable you to multitask and set priorities
  • Ability and desire to organize hardware and assets

201-500 employees

Visual collaboration suite
Company Overview
Lucid wants to help teams see and build the future.
  • Competitive compensation packages
  • Comprehensive portfolio of health benefits
  • Equity
  • Eight-week paid sabbatical after 5 years
  • Paid parental/family leave
  • Annual Hackathon and frequent game nights
  • Personal and career development through Lucid Learning
  • Community engagement and giving through Lucid Heart
Company Core Values
  • Teamwork over ego
  • Innovation in everything we do
  • Individual empowerment, initiative, and ownership
  • Passion and excellence in every area