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Full-Time

Customer Support Engineer

Posted on 6/27/2024

RelationalAI

RelationalAI

51-200 employees

Relational coprocessor for data clouds, AI

Data & Analytics

Senior, Expert

Remote in USA

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Python
Sales
Communications
SQL
Requirements
  • Passion for solving Customer problems
  • Take responsibility and ownership with Customer problems
  • Ability to handle urgent to minor support requests during business hours
  • Establish technical understanding of RAI and customer applications
  • Collaborate with Sales, Field Engineering, and Product Engineering
  • Improve processes and customer experience
  • Communicate effectively with customers at all levels
  • Provide guidance through various communication channels
  • Troubleshoot technical issues and performance problems
  • Background in database and graph database technologies
  • Proficiency in Python, SQL, etc.
  • 5+ years in customer-facing support role
  • B.S. or M.S. in Computer Science or Engineering
Responsibilities
  • Immerse in learning RAI's products and support processes
  • Work on support cases to gain experience and insight
  • Become a Subject Matter Expert in specific areas
  • Collaborate with the Support Engineering team
  • Troubleshoot technical issues and performance problems
  • Communicate effectively with customers and internal teams
  • Provide guidance and insight to customers
  • Work with Product Management and Engineering

RelationalAI offers the industry's first AI coprocessor for data clouds and language models, featuring a groundbreaking relational knowledge graph system that enables graph analytics, business rules, and optimization. The product is cloud-native and built with a trusted relational paradigm, empowering users to implement intelligent applications with semantic layers on a data-centric foundation.

Company Stage

Series B

Total Funding

$162M

Headquarters

Berkeley, California

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

28%