Fraud Strategy Lead

Zopa Bank delivers £65 million profit in 2025 cementing its position in everyday banking. * Banking * 19.03.2026 10:25 am Zopa, the British digital bank pioneer with just under 2 million customers, today reports its third full year of profitability. Doubling profit before tax to £65 million for the financial year ending 31 December 2025, excluding SBT and one-off items, the milestone underscores Zopa Bank's remarkable trajectory since launching in 2020.* Zopa's customer base grew to 1.7 million in 2025 across savings, lending and everyday banking, onboarding more than half a million gross new customers during the year. As a result, Zopa scaled revenue in line with customer growth with total revenue increasing 24% to £377.1 million in 2025 and total operating income climbing 21% to £359.6 million. Over the period, the bank's deposit base grew 17% to £6.4 billion, while gross loans on balance sheet surged 23% to £3.8bn. An ongoing focus on cost efficiency meant that Zopa continued to deliver a category leading cost-to-income ratio of 34.8% through this period of growth. This model has enabled Zopa to reinvest profits at scale and maintain its position as a UK financial services leader in customer satisfaction, delivering a market-leading NPS of 75. As a result, more customers chose Zopa for multiple financial products, with over one in four now holding more than one product. Jaidev Janardana, CEO at Zopa Bank said: "2025 was another landmark year for Zopa as Theslideapp expanded into everyday banking. Theslideapp grew its customer base to 1.7 million, supported by strong growth across all products and from its expansion into current accounts and Investments. Its performance drove 24% revenue growth, with Zopa doubling its profit before tax despite a challenging UK economic environment. "Unlike much of the industry, we continue to place significant emphasis on rewarding loyalty, and the deepening of customer relationships has been the strongest indicator of our progress towards establishing the Home of Money, a place that makes customers feel at home with their finances." Rated #1 by MoneySavingExpert for cashback, perks and regular savings, Zopa launched its flagship bank account, Biscuit, in June 2025. It quickly became the UK's best free current account for everyday value**, attracting hundreds of thousands in customers in less than a year. Building on this momentum, Zopa subsequently entered the investments market to help the 15 million Brits holding excess cash grow their money with confidence - and continues to innovate at pace. Zopa's AI Assistant will soon enable customers to split receipts and settle invoices in seconds, simply by uploading a photo and using their voice. The Zopa app will serve as a smart financial control hub, enabling customers to move money to and from any bank account - including those held outside Zopa - all from a single screen. One of the UK's highest-rated and most celebrated financial brands, Zopa has won more than 10 British Bank Awards, holds a 4.6/5 rating on Trustpilot, and consistently receives among the highest customer satisfaction scores in the industry. Recently name-checked by Chancellor Rachel Reeves as one of the UK's fastest-growing companies, Zopa was also recognised as the UK's most loved bank in the 2025 Most Loved Workplaces ranking. * 19.03.2026 11:55 am * 18.03.2026 11:35 am * 18.03.2026 10:45 am * 18.03.2026 09:10 am * 18.03.2026 08:45 am * 17.03.2026 09:05 am * 16.03.2026 01:05 pm * 16.03.2026 10:45 am * 16.03.2026 08:35 am * 13.03.2026 02:05 pm * 12.03.2026 12:25 pm * 12.03.2026 12:15 pm

Zopa Bank has reported its third consecutive year of profit, with pre-tax profits rising to £44.9 million in 2025 from £31.6 million in 2024. The SoftBank-backed digital bank said its new current account product, Biscuit, launched in June last year, has exceeded expectations, onboarding hundreds of thousands of customers and running 40 per cent ahead of plan. The London-based bank's customer base grew to 1.7 million across savings, lending and everyday banking, adding over 500,000 new customers during the year. Deposits increased 17 per cent to £6.4 billion, whilst gross loans rose 23 per cent to £3.8 billion. Zopa set aside £7.9 million in provisions related to the car finance mis-selling scandal. Over 85 per cent of staff are using AI tools in daily work.