Engagement Manager

Client Growth & Commercial Strategy-

• Own and grow a portfolio of strategic accounts, with accountability for revenue retention and expansion.
• Identify upsell and cross-sell opportunities across Welo Data’s offerings (e.g., RLHF, red teaming, annotation, multilingual data collection).
• Develop and execute account plans aligned with client goals and Welo Data’s commercial strategy.
• Lead commercial negotiations for existing book, renewals and expansions, and pricing discussions in collaboration with the Account Management, Operations.

Client Engagement & Relationship Management-

• Serve as the trusted advisor and main point of contact for clients, ensuring alignment between Welo Data’s services and client objectives.
• Build and maintain multi-level relationships across client organizations, from operational stakeholders to executive sponsors.
• Represent Welo Data at client meetings, QBRs, and industry events.

Program Enablement & Delivery Partnership-

• Partner with delivery and operations teams to ensure successful execution of client programs.
• Monitor program health, quality metrics, and client satisfaction; escalate and resolve issues as needed.
• Provide feedback to internal teams to inform product development, workforce planning, and service innovation.

Forecasting & Reporting-

• Maintain accurate forecasts and pipeline visibility in CRM systems in partnership and collaboration with Operational teams
• Track account performance against KPIs and contribute to monthly business reviews and board reporting.

Qualifications-

• Minimum 5+ years of experience in account management, client services, or consultative sales, ideally within AI, data services, or localization
• Proven track record of growing enterprise accounts and managing complex client relationships.
• Exceptional ability to build trust and rapport across all levels of client organizations, from operational stakeholders to executive sponsors, supported by strong commercial acumen and negotiation skills.
• Excellent communication, presentation, and stakeholder management capabilities, preferably with AI/ML workflows and human-in-the-loop data services familiarity
• Demonstrated experience working with global, cross-functional teams in fast-paced environments, managing complex workflows and deadlines with autonomy while ensuring alignment with broader objectives.
• Execution-focused, accountable, and resourceful, with strong decision-making skills and the ability to independently complete tasks across commercial, operational, and client-facing domains.

Nice to Have-

• Experience with Salesforce or similar CRM tools. - Multilingual proficiency or experience managing multilingual programs. - Background in data annotation, model evaluation, or AI training workflows.