Banking Infra Ops Associate, New York, NY/Hybrid

Build Your Career | Love your Work | Make a Difference

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

We are looking for a highly motivated Banking Infra Ops Associate based in our New York, NY office. The ideal candidate will be exceptionally detail oriented and comfortable in a fast-paced, multi-tasked, high-energy environment.

What You’ll Do:

• Daily handling of processing global bank transfers to our customers
• Local point of contact for managing relationships with partner banks & providers, including daily communication via email and phone
• Processing and monitoring our global bank payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc.
• Providing insights and suggestions on improvements and optimizations of the various flows
• Supporting internal and external customers regarding the Global Bank Transfer product
• Owning and maintaining ongoing communication cadence with internal and external banking relationship contacts

What We’re Looking For:

• 3+ years of experience in the Banks/FX industry
• Advanced proficiency in Microsoft Excel and Outlook required 
• Professional experience working with SQL required 
• Bachelors Degree
• Ability to analyze and action data
• Excellent written and verbal internal and external communication skills 
• Ability to multi-task and work with many systems and different global teams within the company
• Curious and creative thinker, proactive, problem solver
• Strong Team Player
• Strong communication and customer service skills 
• Action orientated and can handle high stress/impact events

***This role will be based in our New York, NY office 2+ days per week***

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) and FSA
• 401K with employer match
• Fitness reimbursement and office yoga
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email [email protected]. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $65,000 - $85,000.

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