Our challenge

We are seeking a dedicated HR Operations Specialist to join our team in a shared-services office environment. This role is essential to ensuring that HR-related transactions are executed with precision, customer satisfaction, and timely resolution. Reporting directly to the HR Operations Manager, the specialist will manage background verification processes for our North American operations and provide comprehensive support to current and former employees, Human Resources, and other internal/external stakeholders. At Synechron, our employees are our greatest asset, and we are committed to fostering an environment where everyone can succeed. The HR Operations Specialist will play a pivotal role in this mission and will have opportunities for career growth.

Additional Information* 

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $45k - $55k/year & benefits (see below).

The Role

Responsibilities:

• Conduct thorough background checks for new hires in line with Synechron’s Background Verification (BGV) policies and relevant legal regulations in the US and Canada. This includes effective communication with candidates, hiring managers, recruitment teams, and other stakeholders regarding the status of background checks.
• Analyze background verification reports to identify discrepancies or issues, ensuring accurate and up-to-date record-keeping.
• Serve as the primary point of contact for inquiries related to HR policies/processes, onboarding, I-9 compliance, payroll, benefits, leaves, terminations, and general HR programs. Utilize a ticket tracking system to document all interactions.
• Ensure that all service level agreements (SLAs) are consistently met or exceeded.
• Utilize HR information systems to provide employees with specific information regarding policies, programs, processes, and transactions. Assist employees in navigating resources and provide first-level technical support for information systems and self-service tools. Continuously enhance Knowledge Base documentation to improve customer support efficiency.
• Escalate complex or undefined issues to Centres of Excellence and leverage their responses to improve Knowledge Base content and reduce future escalations.
• Assist in various HR projects, continuous improvement initiatives, and the rollout and implementation of HR programs.
• Provide backup support to the department and perform other duties as assigned.

Requirements:

You are:

• Exceptional written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proficiency in administrative tasks, including communication, data entry, and record-keeping.
• Ability to manage a high volume of employee cases while maintaining a positive demeanor.
• Effective customer interaction and communication skills, with the ability to explain instructions and guidelines clearly.
• Enthusiastic team player with a collaborative spirit.
• Professionalism and tact in handling confidential information and addressing employee concerns.
• Technologically proficient, with the ability to quickly learn new software applications.
• High school diploma or GED.
• Minimum of one year of experience in human resources administration or customer service.

It would be great if you also had:

• Bachelor’s degree in a relevant field.
• Familiarity with Workday or other HR software platforms.
• Understanding of labor laws and regulations.

We can offer you:

• A highly competitive compensation and benefits package
• A multinational organization with 55 offices in 20 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses 
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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