Job Description:
ABOUT OUR ORGANIZATION
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. Our leading publications and products include the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
ABOUT THE ROLE
The WSJ Communities’ team, responsible for recruiting and retaining the world’s most influential business leaders as members, is looking to hire a brand new, hybrid Community Director for our C-Suite membership communities. This team is dedicated to providing members timely insights, experiences, and analysis they can trust, along with peer connections, enabling them to make critical decisions that improve the lives of the stakeholders they serve.
Working on-site in our midtown Manhattan office three days a week, the C-Suite Community Director will develop a vibrant community of members within the vertical, facilitate maximum engagement in network benefits to provide value, and lead retention and renewal efforts. The Director will be accountable for achieving significant bottom line growth in memberships. Results will be driven by building relationships with members, soliciting their feedback / requests, doing research, and partnering with key internal stakeholders to develop membership offerings accordingly.
YOU WILL
With stakeholders, devise the one-year strategic and operational plan for memberships. Report on progress of these plans throughout the year.
Develop effective strategy and system for member communications/conversations from onboarding, including the member profile, to renewals. There will be a focus on creating a formalized intake process for gathering member data (onboarding and continuous feedback) as well as conducting ‘welcome’ calls (when members join) and ‘exit’ calls (when members lapse).
Develop and execute best practice communication and engagement strategy to maximize member attendance for upcoming events, summits, dinners, exchanges, breakouts, and exclusive experiences.
Converse with members to understand their current challenges, identify what topics they want addressed in future meetings, and discern whose perspectives they would like to hear. Share this information with relevant newsroom staff.
Coordinate member-led events to meet with peers in confidence to discuss challenging topics they and their organization face.
Host or attend membership events (in-person and online), often securing perspectives/guests, facilitating introductions, and welcoming stakeholders. Identify hosts/speakers for member meetings about key topics.
Cultivate knowledge of network discipline area: Work in tandem with news, events, and marketing teams to maximize member and prospect experiences by sharing knowledge and data on topics relevant to the community and work in conjunction with the newsroom to transform the product and current membership levels.
Garner members’ thoughts on how to best improve and personalize their experience, both at the individual level and at events. Collate these insights, share with the GM, and subsequently work with Dow Jones’ stakeholders to ensure members’ needs are met.
Assist in connecting network members with each other providing introductions for professional contacts or business partnership discussions.
Coordinate and maximize member opportunities for thought leadership.
Devise a retention strategy and conduct subsequent outreach.
Track competitor memberships and identify strengths they have that Dow Jones should consider building; From this research, also identify potential individuals to join the council and work with the appropriate internal teams to ensure they’re invited.
Attend finance and forecast meetings, sharing perspectives on market conditions that may affect future revenue (new business and renewals).
Occasionally join external sales calls (with or without a Dow Jones sales representative) to share the membership value proposition based on first-hand feedback and to present the membership offer.
Build a strong relationship with the newsroom and all internal stakeholders.
YOU HAVE
The willingness and ability to work onsite in our midtown Manhattan office 3 days/week.
The willingness and ability to attend occasional onsite and offsite events outside of business hours.
At least 10 years of business experience including at least 5 years in an engagement and retention focused role(s) with a professional membership organization/council for leaders, ideally C-level.
Experience conducting business-to-business research (ideally focused on the C-suite community).
A proven track record of seeing ideas through to completion, utilizing exemplary execution skills.
Strong understanding of and interest in financial news (preferred, but not required).
BENEFITS
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Education Benefits
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
#LI-HYBRID
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at
[email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area:
Dow Jones - Leadership, Luxury & Events
Job Category:
Sales
Union Status:
Non-Union rolePay Range: $100,000 - $250,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
